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Work Background
Executive Assistant
Private EntrepreneurExecutive Assistant
Jan. 2016 - Jan. 2020Managed complex scheduling and calendar coordination, ensuring seamless day-to-day operations. Handled high-volume email correspondence, prioritizing communications and responding on behalf of the executive. Organized domestic and international travel arrangements, including flights, accommodations, and itineraries. Tracked and managed expenses, preparing detailed reports and reconciling accounts.
Office Manager
VISIONARY DIGITAL ENTERPRISES, LLCOffice Manager
Jan. 2014 - Jan. 2016Oversaw payroll processing, ensuring accurate and timely compensation for employees. Managed accounts payable and receivable, maintaining financial records and coordinating invoicing and payments. Supervised and mentored an assistant, delegating tasks and ensuring office operations ran smoothly. Maintained efficient office administration for a digital photography company specializing in high-end systems sold to museums and universities worldwide.
Talent Transportation
Dempsey ProductionsTalent Transportation
Feb. 2013 - Feb. 2013Greater Los Angeles Area• Assisting talent check in • Handling talent parking
Talent Wrangler
Bob Bain ProductionsTalent Wrangler
Jan. 2013 - Jan. 2013• Wrangling of talent • Assisting with talent paperwork
Production Assistant
Studio Lambert USA, Inc.Production Assistant
Jun. 2012 - Jul. 2012Greater Los Angeles Area• Office Runs • General on-set / office PA duties
Office Coordinator
Fly On The Wall EntertainmentOffice Coordinator
Jan. 2012 - Jan. 2013• Coordinated Crew Transportation • Tracked Gear Rentals • Assisted in Payroll • Purchase Orders (filling-out, tracking) • Maintained Office Crafty / Office Supplies • Coordinated Crew Travel / Housing
Escalation Supervisor
Bank of AmericaEscalation Supervisor
Jan. 2011 - Jan. 2012Managed high-level escalations, resolving complex customer concerns with professionalism and empathy. Provided effective solutions to irate customers, de-escalating tense situations and ensuring a positive resolution. Conducted thorough follow-ups to ensure customer satisfaction and adherence to company policies.
Customer Service Representative
Bank of AmericaCustomer Service Representative
Jan. 2010 - Jan. 2011Managed high-volume inbound and outbound calls, assisting homeowners with loan payments and delinquency resolutions. Collected and processed past-due mortgage payments, negotiating payment arrangements to help clients avoid foreclosure. Guided homeowners through government assistance programs, evaluating eligibility and facilitating enrollment in financial relief plans.
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