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Work Background
Private EntrepreneurExecutive Assistant
Jan. 2016 - Jan. 2020Managed complex scheduling and calendar coordination, ensuring seamless day-to-day
operations. Handled high-volume email correspondence, prioritizing communications and responding on
behalf of the executive. Organized domestic and international travel arrangements, including flights,
accommodations, and itineraries. Tracked and managed expenses, preparing detailed reports and reconciling accounts.
VISIONARY DIGITAL ENTERPRISES, LLCOffice Manager
Jan. 2014 - Jan. 2016Oversaw payroll processing, ensuring accurate and timely compensation for employees. Managed accounts payable and receivable, maintaining financial records and coordinating
invoicing and payments. Supervised and mentored an assistant, delegating tasks and ensuring office operations ran
smoothly. Maintained efficient office administration for a digital photography company specializing in
high-end systems sold to museums and universities worldwide.
Dempsey ProductionsTalent Transportation
Mar. 2013 - Mar. 2013Greater Los Angeles Area• Assisting talent check in
• Handling talent parking
Bob Bain ProductionsTalent Wrangler
Jan. 2013 - Jan. 2013• Wrangling of talent
• Assisting with talent paperwork
Studio Lambert USA, Inc.Production Assistant
Jun. 2012 - Jul. 2012Greater Los Angeles Area• Office Runs
• General on-set / office PA duties
Fly On The Wall EntertainmentOffice Coordinator
Jan. 2012 - Jan. 2013• Coordinated Crew Transportation
• Tracked Gear Rentals
• Assisted in Payroll
• Purchase Orders (filling-out, tracking)
• Maintained Office Crafty / Office Supplies
• Coordinated Crew Travel / Housing
Bank of AmericaEscalation Supervisor
Jan. 2011 - Jan. 2012Managed high-level escalations, resolving complex customer concerns with professionalism
and empathy. Provided effective solutions to irate customers, de-escalating tense situations and ensuring a
positive resolution. Conducted thorough follow-ups to ensure customer satisfaction and adherence to company
policies.
Bank of AmericaCustomer Service Representative
Jan. 2010 - Jan. 2011Managed high-volume inbound and outbound calls, assisting homeowners with loan
payments and delinquency resolutions. Collected and processed past-due mortgage payments, negotiating payment arrangements
to help clients avoid foreclosure. Guided homeowners through government assistance programs, evaluating eligibility and
facilitating enrollment in financial relief plans.
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