Engel & VölkersBusiness Manager
May. 2017 - Dec. 2018Whistler, British Columbia, CanadaProject led the transition of a family brokerage to Engel & Völkers, managing all
aspects of the integration, ensuring alignment with global brand standards, and
successfully establishing the brokerage as a distinguished luxury real estate firm. Coached all agents on fully utilizing Engel & Völkers' brand offerings, incorporating
comprehensive development programs that included annual planning, quarterly
reviews, sales mastery, business development strategies, and marketing techniques.
Guided agents to leverage the brand's tools, luxury positioning, and unique selling
propositions to stand out in a competitive market, deliver exceptional client
experiences, and enhance their professional growth through specialized training, such
as DISC assessments. Led annual strategic planning, developing departmental objectives, and managing key
goals, and overseeing profit and loss with a five-year plan. Conducted financial analysis and reporting, tracking profit and loss, sales metrics,
and market trends to ensure brokerage profitability. Managed special projects and office operations, overseeing recruitment,
onboarding, training, and retention programs and ensuring compliance across
multiple locations.