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Work Background
Dream Team LendingBranch Manager, IT Administrator
Mar. 2022- IT Support & Infrastructure Management: Delivered comprehensive IT support to 23 end-users, promptly resolving technical issues to minimize downtime and maintain operational continuity. - IT Asset Management: Oversaw IT asset lifecycles, including procurement, deployment, tracking, and maintenance, ensuring cost-effective resource utilization. - Network Administration: Monitored and maintained network infrastructure, achieving 99.9% uptime for business-critical operations. -Software & Security Management: Administered user IDs and permissions for lending software, ensuring secure access controls and data integrity. -Hardware & Software Deployment: Installed, upgraded, and configured hardware and software to align with evolving business needs. - Leadership & Operational Efficiency: Trained and supervised a team of 20 loan officers, boosting operational efficiency by 25% through effective leadership and process optimization.
Revolution MortgageBranch Manager- Loan Originator
Dec. 2020 - Mar. 2022Originated loans and assisted and trained new loan officers in the branch.
UPSTechnical Support Group- Technician
Sep. 2016 - Aug. 2021UPS, Harrisburg, PA- Technical Support & Troubleshooting: Provided comprehensive hardware, software, and network troubleshooting across multiple UPS sites, ensuring uninterrupted operations for critical logistics and package delivery systems. - Network Configuration & Optimization: Configured, upgraded, and maintained network devices, leading to a 30% reduction in system downtime and improved performance for mission-critical systems. - SME & Training Support: Acted as a Subject Matter Expert (SME) for SICK scanner systems, training new hires and addressing technical inquiries to ensure operational efficiency and accuracy in package tracking. - Incident Management & SLA Compliance: Tracked, prioritized, and resolved technical issues using ServiceNow, adhering to Service Level Agreements (SLAs) and maintaining a high resolution rate for internal support tickets. - Asset Management: Streamlined IT asset inventory controls, reducing equipment losses by 15% through effective tracking and management of hardware and software resources. - User Support & Training: Delivered hands-on user training for software systems, enhancing productivity and reducing recurring support issues by equipping employees with the skills to leverage UPS technology effectively. - Cross-Site Collaboration: Collaborated with cross-functional teams across multiple locations to identify and address technical challenges, contributing to smooth logistics operations and on-time deliveries.
Contec HoldingsOperations Supervisor
Feb. 2016 - Sep. 2016Lewisberry, PennsylvaniaOverseen the operations which was to refurbish verizon routers.
ORGANIZATION FOR HINDU RELIGION AND CULTUREIT Support Specialist
Jul. 2013Harrisburg, PennsylvaniaVolunteer Tech support.
XPO Logistics, Inc.Operations Supervisor
Jul. 2012 - Nov. 2015Harrisburg, PennsylvaniaMoved upto a Supervisor. Worked in all the positions below that within 3.5 years time.
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