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Work Background
Sentara Health Plans, Inc.Premier Billing Specialist I
Apr. 2024Virginia Beach, VAIn this role, I precisely manage the reconciliation of health plan accounts receivables for nearly 500 groups, utilizing CSC WIntegrate and Macess systems proficiently. I address discrepancies by promptly issuing discrepancy and 15-day letters to groups. Additionally, I execute member/group terminations and reinstatements, facilitate refund processing, and administer post write-offs.
Key Accomplishments:
• Completed 90% of a three-month training syllabus within just one month, demonstrating exceptional dedication, aptitude, and rapid progression.
• Streamlined monthly financial reporting by creating and reconciling comprehensive reports, including aging reports and yes/no reports, leveraging advanced MS Excel skills.
AJAcclimatic BoutiqueManaging Director/Creator
Jan. 2020 - May. 2022Chesapeake, VAUtilized social media platforms, including Facebook, Instagram, and TikTok to promote products and maximize revenue streams. Spearheaded pricing strategies, recorded financial transactions, and conducted account reconciliations utilizing QuickBooks software. Oversaw daily operations of online shop to ensure seamless functionality and optimal customer experiences. • Boosted sales revenue by initiating direct sales efforts through lead generation, ongoing prospect communication, implementation of sales incentives, and fostering client relationships.
• Sustained profitability amidst dynamically changing market environment by exceeding customer requirements in efficient manner, while navigating shifting landscape of customization demands.
• Cultivated strong customer relationships and enhanced overall satisfaction levels by delivering tailored design solutions and addressing customer inquiries.
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