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Network Power<100 people
Roles
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Business Owner
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C-level Executive
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Education
Geos
Work Background
Media ScalingSocial Media Manager
Jun. 2024 - Aug. 2024United StatesDevelop and implement a comprehensive social media strategy to align with marketing goals. Create, curate, and manage engaging content across all social media platforms (e.g., Facebook, Snapchat, Instagram and TikTok). Monitor and respond to social media interactions in a timely manner. Analyze performance metrics and provide regular reports on social media activities and engagement. Stay up-to-date with industry trends, best practices, and emerging platforms. Collaborate with other teams (e.g., marketing, sales, and customer service) to ensure brand consistency.
Optimi LearningSales Administrator
Mar. 2024Centurion, Gauteng, South Africa• Assist colleagues with overflow work including, but not limited to leads and tickets.
• Direct assistance to senior and manager with additional admin.
• Reassigning of unassigned tickets and leads
• Check the mandates on reports (Beginning of Day, Data Files, End of Day
• Monitor and administrate the related messages.
• Daily calls to customers to accept debicheck mandates
• Initiate mandates where required
• Identify and escalate to systems any issues that require Hyphen intervention
• Follow inbound and outbound call scripts provided
• Ensure customer satisfaction is maintained and takes highest priority
• Identify opportunities to increase sales.
• Follow inbound and outbound call scripts provided and in line with the QA scorecard.
• Identify opportunities to upsell our Optimi Plus store products or any of our Optimi offerings.
• Ensure complete, accurate and punctual reporting to head office on sales targets, conversion ratios. • Report back on trends and any other insights that will assist with influencing sales activities
• Provide feedback on any areas identified for process optimization
• Any other relevant reporting requirements.
• Ensure continuous updating of applicable sales software with recent information, activities and actions.
• Direct assistance to senior and manager in preparing data for reporting purposes.
• Create and share daily reporting with team
• Adhere to Home Sales work and break schedule
• Complete after call work proficiently
• Handle all work items with efficiency
Optimi LearningDebicheck Consultant
Jul. 2023 - Mar. 2024Centurion, Gauteng, South Africa• Manage all incoming calls and dedicate time to outbound call campaigns.
• Timely convert sales leads to meet the sales targets given on a month-to-month basis.
• Ensure the prioritization of customer satisfaction.
• Efficiently attend to customer complaints, leading to timely resolution
• Daily calls to customers to accept debicheck mandates
• Identify and escalate to systems any issues that require Hyphen intervention
Optimi LearningSales Employee
Aug. 2022 - Mar. 2023South Africa
Herbalife NutritionFitness and health coach
Nov. 2018 - Jan. 2023
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