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Work Background
The Shock HowseOwner
Jun. 2019United StatesWorking to make your mountain bike suspension work for you. #tunedtoyou
Evil BikesEVIL DOer
Jun. 2017 - Jul. 2020SeattleAs the EVIL DOer, I implement the technical and international sales strategies within the company. I also oversee several departments within the company, including;
-Warranty including partnership with factory on implementing changes/fixes
-Warranty budget planning
-Technical Support
-Dealer Sales
-International Sales
-Suspension Testing Additional areas I support;
-Product Testing
-Design
-Product Development
SRAM, LLCContract Engineering Technician - Reverb Team
Nov. 2016 - Feb. 2017Colorado Springs, Colorado AreaAs part of the engineering team for the Reverb dropper design team, my responsibilities included;
-diagnose failures
-design and machine prototype aluminum parts to reduce failure rate
-check tolerances against engineering drawings
-setup and run testing procedures
-implement fixes
SRAM, LLCContract Race Truck Technician
May. 2016 - Sep. 2016Colorado Springs, Colorado AreaTravel the world race and competition circuit aboard the SRAM race truck. Responsibilities included;
-working with athletes to develop customized product
-custom suspension tunes for athletes
-diagnosing and repairing all SRAM products including brakes, suspension, drivetrain, and wheels Venues included XC world cups, DH world cups, Crankworx, Sea Otter, USA National Championships.
SRAM, LLCLead Service Technician
Oct. 2014 - Apr. 2016Inidanapolis, INEstablished new service center to effectively address warranty service for all Rockshox products in the USA. Responsibilities included;
-train 17 reps to diagnose and service Rockshox Forks, Shocks, and Reverb
-product knowledge, current and legacy
-utilized SAP and CRM for inventory management and work order invoicing
Sports Garage CyclingService Writer
Mar. 2014 - Oct. 2014Boulder, ColoradoAs the service writer, my responsibilities included;
-bicycle diagnostics specialist
-generate service quotes
-repair logistics
-liaise warranty communication between customers and manufacturers
-incidental repairs and bicycle setup for new purchases and demo/rental product
Dirtlabs SuspensionCo-Owner
May. 2012 - Jan. 2014Boulder, ColoradoDirtlabs is a bicycle suspension service and tuning shop and the first of its kind in the nation. Before Dirtlabs, consumers had to send product to the manufacturer for annual service. To receive custom tuning, consumers had few options or had to do it themselves. In less than 12 months and using strategies I implemented, this business grew from $30k annual sales to $250k annual sales. As co-owner, my responsibilities included;
-business promotion and growth strategy
-devising suspension tunes for the shop to use for all customers
-design and manufacture of custom parts and tools for production and sale
-payroll and bookkeeping
-daily service and repair for customers
University BicyclesMechanic and Suspension Specialist
Mar. 2010 - Sep. 2012Boulder, COAs a bicycle mechanic and suspension specialist, my responsibilities included;
-diagnosing and repairing bicycles
-training 14 additional staff members on suspension service
Jimmy John'sDelivery Rider
Dec. 2009 - Mar. 2010Boulder, Colorado, United States
Sol Vista Bike ParkTrail Crew
May. 2009 - Sep. 2009Granby, Colorado, United States
University BicyclesMechanic
Aug. 2008 - May. 2009Boulder, Colorado, United States
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