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Work Background
PowerToFlyClient Delivery | Project Management | Team Management - Talent Acquisition Services
Oct. 2021New York, New York, United StatesLead Kick-Off meetings, setting up right expectations with clients/internal team. Hold 1-1 with Talent Advocates, Team Leads and CSMs. Project Management and assignment for Tech, Finance, Sales and other Professional Services roles. Check-ins to ensure progress or potential risks. Work with a team of 40 Talent Advocates and team leads who dedicate their sourcing efforts to individual clients. Helping with strategies and support on each account. KPI and reporting to ensure goal achievement. Dashboard creation to track metrics and share internally and externally for the different stakeholders. Coach/Train the team. Plan and co-lead team building activities to foster belonging and strengthen collaboration. Assign projects on data cases to help provide context to potential/current clients. Help with informed decisions about best service to be offered depending on the client's needs. Manage the Sourcing Credits (Leads lists) service.
PowerToFlySourcing Credits Specialist || DEIB Talent Advocate + Client Service
Feb. 2021 - Oct. 2021New York, New York, United StatesDeliver lists of candidates for different roles / industries / seniority. Handle Kick-Off calls to explain the Sourcing Credits Process, best practices about the service and inclusive hiring (consulting approach). Project management for the different clients and roles, hold 1-1 with team members, QA calibration profiles and lists. Sourcing for tech, sales, finance, geospatial roles among others. Work together with CSMs and AEs to provide updates of each of the clients, flag blockers or risks and strategize solutions. Send weekly reports, following up for updates on candidates in process (hires/future prospects)
OlapicAccount Manager / Team Lead - Content Curation
May. 2018 - Feb. 2021Córdoba Province, ArgentinaLeading a team of 45 moderators that worked on processing photos and videos for the different brands. Handling around 40 brands on the Moderation service side. Setting up calls with clients for Kick offs, escalations, special campaigns, etc. Verticals: Apparel, Beauty, Traveling, Home, Automobile. Some of the clients I worked with were: Carhartt, Dr. Martens, IKEA, Ted Baker, Porcelanosa, Floor & Decor, American Eagle / Aerie, Hostelworld, Vibram, Columbia, made.com, BMW, Kendo Group, among others. Providing strategies to each account based on their content, goals and calendars. Updating client's guidelines and cascading updates to moderators to ensure relevant information was always shared and everyone was on the same page. Interviewing and training new moderators. Checking moderator's efficiency and accuracy through audits and reports.
OlapicSenior Moderation Team Lead
May. 2018 - Feb. 2021Córdoba Province, Argentina
Zero VarianceHuman Resources
Feb. 2015 - May. 2016Córdoba Province, ArgentinaAbsenteeism control, receptionist, recruitment of new employees, errands, productivity reports, administrative tasks in general.
Zero VarianceSenior Quality Analyst
Apr. 2009 - Jan. 2014Córdoba Province, Argentina- Evaluated pre-recorded sale calls from representatives working for TELUS to flag areas of opportunity, provide coaching, flag misinformation that needed follow up with clients; - Audited analysts' evals, providing feedback and training when needed. - Led calibrations sessions with the client and sites from different locations; - Handled score disputes and elaborated reports and quarterly feedback for the client, among other tasks.
Apex AmericaCustomer care representative
Oct. 2003 - Oct. 2008
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