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Work Background
INGWE CanadaEducation & Admin. Services Coordinator
Oct. 2024Remote
INGWE CanadaEducation Coordinator
Oct. 2022Canada
Universidad EAFITLanguage Center Teacher - English as a second Language
Jul. 2014 - Jul. 2023Llanogrande, Antioquia, Colombia• Teaching age appropriate, stimulating English lessons to students of different ages and language levels.
• Preparing support material and diverse activities to meet daily schedules and monthly goals.
• Promoting the enjoyment and benefits of language learning.
• Adapting virtual lesson content in real time to suit individual student’s proficiency levels and maximize understanding.
Maternity LeaveCareer Break
Jul. 2012 - Jun. 2014Llanogrande, Antioquia, Colombia
Credit Card ManagementCustomer Service Specialist
Dec. 2010 - Jun. 2012Florida, United States• Providing high quality customer service by answering any enquiries about the services offered by the company.
• Managing a contact list, calling customers to handle and resolve any complaints.
• Verifying that all consultation appointments were setup appropriately.
• Completing and filing POA documents (Power of Attorney).
• Supporting the department manager to achieve all monthly KPIs.
• Managing and training new customer service representatives.
Victoria's SecretSales Representative
Apr. 2010 - Nov. 2010Florida, United States• Providing retail sales assistance combined with a high level of customer service.
• Assisting with Inventory management and other retail duties, including cashier work and restocking.
• Helping with the monthly stock-taking at the store.
• Always ensuring high customer satisfaction levels.
Banacol Marketing CorporationAdministrative and Human Resources Specialist
Jan. 2009 - Feb. 2010Miami, Florida, United States• Responsible for the administration of the company’s payroll and employee’s benefits. • Coordinating travel arrangements for U.S personnel and headquarter Executives.
• Reviewing and approving invoices for any office, medical and employee expenses.
• Handling purchase orders for office stationery and break room supplies.
• Assisting with the sourcing and fit out of new offices for the company around the Miami area.
• Developing and integrating common HR processes for the company's international branches.
Puerto Rican Family Institute Head StartCase Planner
Mar. 2008 - Dec. 2008New York, United States• Providing culturally sensitive, family-oriented health and human services to children, adults and families in different communities.
• Participating in the Head Start program to help children gain the skills and confidence necessary to be prepared to succeed in school.
• Delivering individual or family counseling services, using all available community and government resources such as psychiatrists, psychologists and community aides.
• Keeping all case files and contact records up to date, including detailed information about the services provided.
• Promoting active participation from families in any social activities in their community.
CONEXCEL Mobile CommunicationsSales Representative
May. 2002 - Apr. 2004Medellín, Antioquia, Colombia• Providing a high level of costumer service.
• Private and corporate account management.
• Personalized sales and replacement services.
• Coordinating sales events.
• Ensuring continuous customer satisfaction with service and equipment.
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