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Work Background
System C HealthcareCareFlow Medicines Management Project Manager
Jul. 2023Leverage technical, clinical, and management resources to implement pharmacy systems across the UK.
Key Contributions
• Facilitate development and testing of first in class web dispensing technology at multiple pilot sites.
• Develop integration guidelines for simultaneous implementation of EPR and pharmacy systems.
• Document unique specifications for Mental Health trusts and ensure compliance in upcoming pharmacy system releases.
• Educate each customer counterpart to instill confidence in every phase of the pharmacy system implementation and build relationships that foster the immediate identification of problems.
EpicCommunity Ambulatory Project Lead and Mental Health International Install Lead
Nov. 2021 - Jul. 2023Bristol, England, United KingdomCoordinated deployment of electronic health record system to Guys and St. Thomas, The Royal Brompton, and King’s College Hospital community and social care sites.
Key Contributions
• Solved issues unique to a large UK install using Epic’s implementation methodologies.
• Supported complex relationships between trust stakeholders, community organisations, and mental health trusts throughout London.
• Provided training and readiness assistance to trust sites at clinics and throughout the community to support technology transformation.
• Developed installation materials and standards for mental health implementations across Epic’s international portfolio.
EpicBehavioral Health Product Manager and Install Lead
Aug. 2019 - Nov. 2021Verona, WIManaged portfolio of Epic’s Behavioral Health installs for a diverse customer base and created implementation guidelines for new software.
Key Contributions
• Collaborated on core software design plans including; safety checks, treatment planning, group documentation, and safety plans that are in use at customers across the United States.
• Executed new behavioral health training protocols and acted as lead trainer during Covid-19 virtual training restrictions.
• Established new customer relationship as a Sales and Install Lead, demoing software to prospective healthcare organisations.
• Directed behavioral health implementation for Harris Center and Harris County Sheriff’s Office, the largest provider of mental health care in the state of Texas.
• Managed budget of approximately $20 million and over 100 staff across both Harris Center and Harris County Sheriff’s Office, implementing changes that resulted in the projects staying within budget despite multiple Covid-19 delays and custom software development requirements.
Self EmployedPeer Editor
May. 2015 - Aug. 2019Greater Minneapolis-St. Paul AreaProvided content and structure editing to fellow doctoral students.
Key Contributions:
• Reviewed student capstone submissions for fulfillment of Walden University’s doctoral dissertation structural guidelines.
¥ Provided content suggestions for public administration students in the fields of homeland security and public health.
• Ensured student writing is in alignment with Walden University’s social change requirements.
• Edited capstone submissions for grammar and compliance with American Psychological Association writing standards.
The North FaceSelling Supervisor
Oct. 2014 - Jan. 2019St Paul, Minnesota, United StatesManaged floor operations to ensure delivery of hands-on customer service and achievement of corporate standards.
Key Contributions:
¥ Set monthly sales goals and performed monthly customer service evaluations and coaching sessions for up to 20 sales associates, including traveling to other stores in the district to train new associates and management on sales protocols.
• Directed visual merchandising for the St. Paul location and assisted other district stores with major merchandising initiatives.
• Conducted interviews and consulted on hiring decisions to ensure a strong sales team.
EpicTravel Team Lead
Jan. 2009 - Sep. 2014Verona, Wisconsin, United StatesManaged the executive, international, recruit, and second shift travel programs.
Key Contributions:
• Coordinated with the Transportation Security Administration to enroll Epic employees on-site for TSA PreCheck.
• Developed procedures for making travel arrangements in new international markets such as visa and customs procedures, emergency action plans and best booking practices.
• Implemented a second-shift team from initial staff selection to full integration with the first-shift team and other support staff.
• Directed selection process for a new travel management company and after-hours provider and facilitated ongoing vendor communication with Epic staff.
• Advised on vendor decisions including airline, hotel, and car rental contracts.
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