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Work Background
Cockatoo GateWriter
Sep. 2018
CentrelinkTeam Manager
Jun. 2009 - Sep. 2014Brisbane, Queensland, AustraliaManaged a team of professional programmers implementing a new software test automation methodology that I devised and documented.
CentrelinkBusiness Analyst
Jun. 2007 - Jun. 2009Brisbane, Queensland, AustraliaResearched devised and documented a new software test automation methodology, including design and development of a training program for software testers.
CentrelinkTeam Leader
Apr. 2003 - Jun. 2007Brisbane, Queensland, AustraliaTeam Leader of an IT Service Desk supporting internal staff using the Centrelink computer system.
CentrelinkService Desk Analyst
Apr. 2000 - Apr. 2003Brisbane, Queensland, AustraliaIT Service Desk Analyst supporting Centrelink staff using the Centrelink computer system. Incident and Problem management, resolution, escalation.
CentrelinkCustomer Service Representative
Jul. 1993 - Apr. 2000Ipswich, Queensland, AustraliaProvided service to customers of Centrelink. Reception, interviewing, assistance, decision making based on Social Security legislation.
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