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Work Background
Cockatoo Gate
Writer
Sep. 2018
Centrelink
Team Manager
Jun. 2009 - Sep. 2014
Brisbane, Queensland, Australia
Managed a team of professional programmers implementing a new software test automation methodology that I devised and documented.
Centrelink
Business Analyst
Jun. 2007 - Jun. 2009
Brisbane, Queensland, Australia
Researched devised and documented a new software test automation methodology, including design and development of a training program for software testers.
Centrelink
Team Leader
Apr. 2003 - Jun. 2007
Brisbane, Queensland, Australia
Team Leader of an IT Service Desk supporting internal staff using the Centrelink computer system.
Centrelink
Service Desk Analyst
Apr. 2000 - Apr. 2003
Brisbane, Queensland, Australia
IT Service Desk Analyst supporting Centrelink staff using the Centrelink computer system. Incident and Problem management, resolution, escalation.
Centrelink
Customer Service Representative
Jul. 1993 - Apr. 2000
Ipswich, Queensland, Australia
Provided service to customers of Centrelink. Reception, interviewing, assistance, decision making based on Social Security legislation.
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