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Work Background
Staff Engineer
DIRECTVStaff Engineer
Jul. 2014
Network Technician
DIRECTVNetwork Technician
Nov. 2012
Senior Network Technician Lead
British TelecomSenior Network Technician Lead
Jan. 2009 - Mar. 2013Manage availability of 21CN Services and Service Specific Network Elements, through Event/Incident monitoring, responding to customer faults, undertaking diagnostics and managing the prompt repair of either Service or Network Element ensuring that right first time is maintained. Responsible for progressing change managements and/or planned engineer work. Work in a reactive environment to critical alarms and act as a 2nd level fix agent. Act as investigation lead on technical, platform and operational escalations. Helps drive MTTR (mean time to repair) performance on assigned technology. Identifies and/or implements process introduction/improvement initiatives.
Regional Network Operations Center Technician / Help Desk
Time Warner CableRegional Network Operations Center Technician / Help Desk
Mar. 2002 - Dec. 2008Monitor all network, systems, video, high speed internet, telephony, and VOD services for the southern California region. Identify root cause and dispatch appropriate personnel for on-site investigation. Provide support to our vendors and the internal engineering team during scheduled maintenance. Act as a liaison between internal departments regarding outages and status updates for any network and/or system issues.
Purchasing Agent
TSR WirelessPurchasing Agent
May. 1997 - Dec. 2001Responsible for purchase order approval from buyer and placing order to vendor using PeopleSoft. Ensured the accuracy of all orders and handled returns and exchanges. Scheduled appointments, meetings and itineraries for Senior Buyers and Managers for Western Region
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