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Work Background
Houston Christian UniversityStrategic AI Executive Certificate Program - Advisory Panel Member
Aug. 2024💡 Crafting AI Curriculums That Matter – I advise on AI/ML curriculum development, ensuring programs align with real-world industry needs, cutting-edge frameworks, and ethical AI practices. 🎓 Mentoring the Next Wave of AI Leaders – From emerging AI professionals to executives navigating digital transformation, I guide leaders in leveraging AI for organizational impact and ethical innovation. 🎤 Leading the Conversation on AI & Digital Transformation – As a panelist, speaker, and thought leader, I share insights on AI adoption, industry trends, and responsible innovation, helping organizations future-proof their strategies. 🌍 Bridging the Gap Between Research & Application – I connect academia and industry, shaping AI education through strategic advisory, executive engagement, and innovation-driven collaborations.
USAADriving Strategy, AI Integration & Organizational Transformation
Nov. 2020 - Nov. 2024Over 4 years at USAA, I led enterprise-wide strategy, data innovation, and culture transformation, earning three promotions. My work spanned executive leadership, AI strategy, transformation, and change management, directly impacting efficiency, leadership development, and employee engagement. Some things I did: 🔹 Chief of Staff to the CDAO
📌 Designed USAA’ FSBs 2024-2030 Data Strategy, integrating AI/ML to redefine strategic priorities and automate processes.
📌 Established the CoS function, creating Balanced Scorecard and aligning 6 executives .
📌 Developed a leadership program, delivering custom data leadership sessions for 125 executives and development for 53 middle managers.
📌 Achieved a $2.7M business impact through strategic OKRs and program execution. 🔹 Director, Business Strategy & Planning
📌 Aligned BTD strategy with enterprise, launching innovation workstreams and improving cross-functional collaboration.
📌 Improved tech talent retention through data-driven programs, mentorships, and soft-skills coaching.
📌 Optimized operational efficiency, reducing meeting times by 17% and increasing employee engagement by 23%.
📌 Implemented strategic frameworks and routines, significantly enhancing BTD analytics. 🔹 Strategic Advisor to the CEO & Executive Leadership
📌 Re-engineered CEO strategy, integrating McKinsey’s CEO Excellence model to double strategic focus time and optimize executive decision-making.
📌 Designed and launched eight new processes, increasing automation by 25% and reducing closure times by 80%.
📌 Increased collaboration through automation, ensuring alignment across 27 executives and 12 siloed teams.
📌 Introduced structured decision-making models, securing full bonus payments authorization . 🔹 Change Management Lead
📌 Led transformation for the BMX Complaints Program, increasing compliance from 22% to 99%, impacting 3,500 employees.
📌 Developed and executed 57 enterprise change strategies, aligning with PROSCI OCM.
United States Air ForceSenior Enlisted Leader | Innovator | Strategist | Expanding Opportunities
Oct. 2001 - Aug. 2020JBSA - LacklandI made Chief Master Sergeant (E-9) in under 17 years, a milestone achieved by less than 1% of enlisted members. Over 18 years, 10 months, I led at every level—from Basic Training to global operations—driving culture change, leadership transformation, and mission success in the Air Force. 🔹 Senior Enlisted Leader, Defense Language Institute
📌 Led 534 personnel through COVID-19, pushing leadership to stand down Basic Training when necessary to protect personnel.
📌 Expanded military access—designed a pipeline for Puerto Ricans who didn’t qualify due to English barriers, training them in ESL and successfully transitioning them into Basic Training.
📌 Built the Air Force’s #1 DE&I Program, making inclusivity a mission-critical strength and fostering a culture of belonging and empowerment.
📌 Launched a world-class Employee Development Center, embedding Crucial Conversations, Emotional Intelligence, and leadership training into Air Force culture. 🔹 First Sergeant (6 Years) | People-First Leadership
📌 19th Air Force First Sergeant of the Year, leading teams to Air Force Innovation, Inclusivity, and Team of the Year awards.
📌 Championed leadership, resilience, and career growth, mentoring and advocating for Airmen, resulting in record-high promotions.
📌 Led combat aviation, maintenance, and training units, ensuring peak readiness, developing future leaders, and driving retention and morale. 🔹 Strategic & Executive Leadership
📌 Senior Enlisted Leader, USCENTCOM Forward HQ—advised on critical military strategy, working closely with then-Gen Lloyd Austin (now SECDEF).
📌 AFMC NCO of the Year, earning the Outstanding Airman of the Year Ribbon, a recognition given to only 12 Airmen annually.
📌 Three combat tours in Afghanistan and served as a Military Training Instructor (MTI)—shaping the future force through high-impact training and mentorship. I challenged the status quo and transformed how leaders develop, teams operate, and Airmen thrive.
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