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Work Background
Dancing Crow VineyardsCellar Harvest Team Member
Oct. 2023 - Nov. 2023Hopland, California, United States
Scribe WineryWine Educator
Apr. 2023 - Dec. 2023Sonoma, California, United StatesProficient in WineDirect, Commerce7, ShipCompliant, Wine Shipping, and Tock.
Sunce WineryWine Education Consultant
Jun. 2022 - Jul. 2022Santa Rosa, California, United States
LOLA WinesHR & Operations Manager
Dec. 2021 - May. 2022Calistoga, California, United States
Punchdown CellarsCellar & Harvest Team Member
Aug. 2021 - Oct. 2021Santa Rosa, California, United StatesPlayed integral role in low-intervention wine and cider production working harvest at custom crush co-op winery with Horse & Plow, Cox Wines, Kathryn Kennedy, including Anthill Farm, Bricoleur, Raft Wines, Lioco, Delve Wine Co, There & After Wine Co, Eatstreet, Jaimee Motley Wines, and over 20 other producers involving: • Understanding and applying the unique low-intervention winemaking style, processing methods, and cleaning protocols successfully for each producer with the use of organically-sourced grapes, apples, and pressed juice. • Helped with harvesting grapes and apples, foot crushing grapes, sulfuring, topping, sorting & destemming quality fruit, weighing fruit, racking, pump overs, punch downs, wine chemistry analysis (i.e. Brix, pH, VA, Gravity, etc.), fruit pressings, digging out tanks, bottling, disgorging, inoculations, and other ferment additions, sulfur additions, capping bottles, dressing tanks and other fermentation vessels (wooden barrels, food grade brutes, IBC tanks, amphorae, and stainless steel) and meticulously cleaning. • Transported fermentation vessels, grapes, compost, and other wine production equipment with use of truck, forklift, and pallet jack • Pressed fruit with varieties of different presses: ratchet press, bladder press and a pneumatic press with processing over 1000 tons of grapes and apples collectively.
Mad Marvlus Wine LLCOwner and Cidermaker
Apr. 2021Sonoma County, California, United StatesOwner, Founder, and Wine and Cider producer for Sonoma County-based boutique for natural wine and cider brand, Mad Marvlus. Responsible for managing the marketing, product production, shipping and product fulfillment, harvest, project management, sales (both DTC & Wholesale), events, legal & compliance including financial, and conducting private tasting experiences for customers etc.
Two-Eighty Project x Matthiasson Winery x UC DavisViticulture Apprenticeship
Apr. 2021 - Jun. 2022Napa, California, United StatesThrough a collaborative partnership between revolutionary botanist and viticulturalist and low-intervention wine producer, Steve Matthiasson of Matthiasson Wines and the innovative urban viticulture-focused and educational driven non-profit organization, The Two Eighty Project focused on expanding diversity inclusion in the wine industry, I obtained hands-on experience and knowledge by, traveling with 10-12 other apprentices to vineyards and wineries in Napa County, Sonoma County, San Francisco County, and Yolo County, California. • Learned and applied knowledge through the importance of water factors ( i.e. water rights, wells, drought, cover crops, etc.), combating weather vine impact, installing irrigation in vineyards, understanding the importance of custom farming, physically and financially starting and managing a successful vineyard, different forms of farming, vine protection, pests & disease management, planting and replanting vines, vine propagation, picked fruit, pruned and fertilized vines, dropped fruit, understand and applied organic spray programs, evolutionary ecology, terroir differences, different grape varieties (i.e. hybrids, teinturier, Vitis riparia, Vitis lambrusca, etc.) and ampelography. • Successfully winery-trained at Robert Mondavi Institute involving the production of the first collaborative wine project with UC Davis Enology & Viticulture Program x The Two Eighty Project. • This also working and learning about regenerative farming with producers/vigernons: Matt Niess of North American Wine Press, Brent Mayeux of Stagiaire Wine, and Graham Shelton of Slow Dance Wine.
Horse & Plow WineryHospitality Team Member
Apr. 2021 - Oct. 2021Sebastopol, California, United StatesHospitality (via Horse & Plow Tasting Room) Contributed as an integral tasting room team member and wine specialist to Horse & Plow’s profits prior to harvest with tenured exemplary customer experience and recommending wine, cider and food pairings to customers ensuring the best experience and atmosphere was created for them to enjoy. Also, contributed to driving sales by 20% through help spearheading re-strategizing and implementing the execution of a more customer friendly wine & cider flight experiences, redesigning the cheese & charcuterie board layouts to promote more appeal for purchases and sharing knowledge and transparency more with customers on what they’re experiencing and enjoying. Assisted with also managing the bar and reconciling wine club member orders, including live music and artist performing at the tasting room. Very proficient in wine SaaS software, WineDirect.
Lola WinesHospitality & Operations Manager
Jan. 2021 - Jan. 2022Calistoga, California, United StatesIn this multifaceted role, predominantly responsible for tasting room operations, hospitality and People operations, shipping, event planning, and share responsibility with social media content development. Additionally, assists with vineyard management throughout both Napa and Sonoma County. • Within 1 month of hiring, spearheaded, and modernized LOLA’s payroll and timekeeping system for current employees by implementing Square Payroll to make it more streamline and efficient for the LOLA team • Within 2 months of hiring, helped improve tasting room operations in a more organized fashion, including strategizing on how to make it more profitable. This also includes implementing and setting up Tock Reservation platform for them to maximize on guests and make it more easily accessible
Pax WinesCellar Harvest Team Member
Aug. 2020 - Sep. 2020Sebastopol, California, United StatesPlayed integral role in natural winemaking process at co-share winery with Pax Wines, Martha Stoumen Wines, Emme Wines, Jolie Laide Wines, Monte Rio Cellars, Ardure Wines, and Raen Winery involving: • Understood each artisanal winemaker’s unique style, varietal selections, cleaning protocols and processing methods involving low intervention winemaking and sustainable farming with Vitis vinifera & hybrid grapes. • Helped with foot crushing grapes, destemming, sorting grapes, weighing grapes, racking, netting vines, pump overs, punch downs, wine chemistry analysis (i.e. Brix, pH, VA, TA, Sulfur Dioxide, ABV testing, etc.), barrel downs, grape pressings, digging out tanks, steaming, and repairing wine barrels, bottling, disgorging, dressing tanks and other fermentation vessels (amphorae, concrete, wood, IBC tanks and stainless steel) and meticulously cleaning. • Transported fermentation vessels, grapes, compost, and other wine production equipment with use of pallet jacks and forklifts. • Had opportunity to work with different grape pressing equipment such as an automatic horizontal press, and hydraulic stainless steel metal basket press involved with processing over 300 tons of grapes collectively.
RDI CorporationTraining and Development Specialist
Dec. 2019 - Jul. 2020Cincinnati Area, KYTrained and educated employees on becoming high quality personal financial advisors while delivering exemplary customer experiences. Assisted with People Operations. • Facilitated training for over 150 employees on financial advising via in-class and remote training, including training 2 trainers successfully. • Designed and led an emotional intelligence training and open discussion amongst upper management and 60 bankers • Contributed to increasing employee retention, customer retention, customer satisfaction and successful employee knowledge application by an average of 85%. Contributed to foundational infrastructure of employee womxn leadership-mentor program, Woman Nation.
U.S. BankFinancial Advising Trainer | HR Specialist
Jul. 2018 - Dec. 2019Cincinnati, Ohio, United StatesActively monitored, engaged, educated and negotiated with customers and employees on both personal and business checking, savings and auto-lease accounts, including mortgage, loan, lease and credit line servicing to provide a positively exemplary customer experience. • Well-developed analytical and problem-solving skills exceeded problem resolution and metric performance goals consecutively since 2nd month in the position with an average of 92.5%. • Noteworthy skill in assessing client needs to ensure guiding customization on their experience to financially manage their own accounts successfully. • Exceeded U.S. Banks’ performance metric goals with overall average score of 95% consecutively. • Contributor to U.S. Bank Pen Pal Program Proposal to increase customer & employee relations and retention • Trained over 100 employees on financial advising via in-class and remote training. • Led an emotional intelligence training and open discussion amongst management and 40 bankers • Contributed to increasing employee retention, customer retention, customer satisfaction and successful employee knowledge application by an average of 90%.
Lamp Post Cheese ShopWine Specialist | Cheesemonger
Dec. 2017 - Jan. 2019Lebanon, Ohio, United StatesSpecialist who recommended wine selections along with cheese and charcuterie pairings to customers thru weekly scheduled events strategically aligned with specialty marketing and sales. • Negotiated wine sales with wine distribution vendors and beverage buyers. • Leveraged community partnerships to enhance wine portfolio based on program branding, visual merchandising and customer forecasting. • Created everlasting and exemplary interpersonal customer experiences.
Easterseals Serving Greater CincinnatiHR Generalist
Apr. 2017 - Jun. 2018Cincinnati, OhioManaged talent acquisition pipeline and benefits portfolio for over 500 employees including management of new hire orientation, recruitment, benefits administration, PTO, employee relations, onboarding, new hire orientation, maintaining company policies, payroll, terminations, compensation, leadership, administrative tasks, 401k, training, and development, FMLA, garnishments, worker’s compensation, HR data analytics reporting, ACA and EEO reporting, unemployment, and employment verification. • Led implementation and launch of Easterseals’ benefits & HR employee self-service platform, Employee Navigator to increase efficiency and employee accountability. • Spearheaded open-enrollment and benefits administration for over 500 employees involving COBRA, 401k, medical, short-term & long-term disability amongst 4 sites. • Trained and developed 100 new hires including management as they transitioned into their roles successfully with the use of both online and in-classroom workplace training. • Assisted with recruitment, job postings, updating the organization’s career page, interviewing and scheduling/confirming interviews. • Facilitated over 30 new hire orientations with over 100 new hires onboarded to promote successful transition into Easterseals’ culture and workplace. Managed talent acquisition pipeline and benefits portfolio for over 500 employees including management of new hire orientation, recruitment, benefits administration, PTO, employee relations, onboarding, new hire orientation, maintaining company policies, payroll, terminations, compensation, leadership, administrative tasks, 401k, training, and development, FMLA, garnishments, worker’s compensation, HR data analytics reporting, ACA and EEO reporting, unemployment, and employment verification. Proficient in Newton ATS, Paycor, Gusto, ADP, and SuccessFactors
MadewellManager- HR | Visual Merchandising | Marketing
Sep. 2016 - Jun. 2017Cincinnati Area, KYLed a team of 10 team members and managed daily store operations, payroll, benefits, PTO, 401k, compensation, FMLA, ACA, EEO, recruitment, compliance, product merchandising, marketing, onboarding, new hire orientation, talent acquisition, brand management including employee training & development. • Maximized store’s profit by 25% while minimizing cost and sales growth by delivering top quality product and service. • Assisted with driving recruitment via social media recruitment and in-person networking by 15%; job posting submission, creating job offers and job descriptions; interviewing and scheduling/confirming interviews. • Trained, hired, and developed 10 team members to be savvy visual merchandising and deliver outstanding customized customer experiences.
Whole Foods MarketHR Generalist
Jun. 2015 - Jul. 2016Cincinnati, OhioManaged and executed all aspects of HR operations: onboarding, terminations, recruitment, leadership coaching, garnishments, 401k, PTO, employee training and development, LOA, FMLA, EEO, worker’s compensation, new hire orientation, employee relations, terminations, payroll, benefits administrative and record management. Maintained strict compliance with regulatory requirements including HIPAA regulations and employment law. • Trained and developed 70 new hires including management as they transitioned into their roles successfully with the use of both online and in-classroom workplace training. • Facilitated over 20 new hire orientations to promote successful transition into Whole Foods Market’s culture and workplace. • Assisted with driving recruitment via social media recruitment and in-person networking by 25% in the Greater Cincinnati area . Proficient in the following HRIS and ATS applications: -Kronos -WorkDay -Successfactors -DayForce
Whole Foods MarketWine Buyer | Cheesemonger
Jun. 2015 - Jul. 2016Cincinnati, Ohio- Acted as store location's unofficial wine specialist to recommend and sell wine and cheese to customers via strategic marketing of wine tasting events - Negotiated wine sales via product tastings and constructive feedback provided to wine distribution sales representatives, vendors and co-beverage buyer -Leveraged strategic community partnerships to enhance wine portfolio focus based on program brand positioning and customer forecasting. - Coached and trained 15 new team members -Played pivotal role in enhancing wine portfolio and increasing wine sales by launching successfully the first wine bar at the Whole Foods-Cincinnati location with a rotating wine tasting menu by educating customers via buyer persona and effective promotion. - Contributed to the increased sales of wine 3 quarters consecutively by an average of 25%
U.S. BankHR Specialist | Trainer
Jun. 2014 - Jan. 2015Minneapolis, MinnesotaSupported U.S. Bank's End of Term Auto Lease portfolio, comprised of over 80,000 auto leases/year: - Resolved customer-related disputes and engaged customers successfully by proposing and negotiating payment arrangements to minimize financial loss via proactive communication, lease account analysis and maintenance. - Collaborated with outside third party agencies and various U.S. Bank stakeholders. - Achieved and exceeded individual and team goals for payment collection (i.e. Sept 2014- for exceeding personal goal of collecting $220,000 worth of end-of-term lease payments by 126%, exceeding team goal and collecting the most in the month) . - Led a comprehensive retail training for 15 new team members.
The Wine MerchantWine Specialist
May. 2014 - Sep. 2015- Provided excellent customer service to increase sales of recommended wine. - Managed and facilitated wine tasting events to maintain and expand customer case. - Negotiated wine sales and exceeding sales goals via product tastings and constructive feedback provided to wine distribution sales representatives and beverage buyer negotiation
Self EmployedWine & People Strategy Consultant
Apr. 2014Empowering small businesses and coaching teenagers to adults on resume writing, interviewing strategy, job search strategy, career exploration consulting and organizational restructuring. Services also include professional workforce development, organizational process efficency improvement; personal and professional branding, college prep, leveraging strategic partnerships, public speaking, training, workshops and mentoring to promote desired academic advancement, job placement or simply lockdown that bonafide employment opportunity. Also, specialize in curating private tastings, wine education for non-wine professionals, hospitality operations for small businesses in wine, specialty foods, and non-profits. Additionally, provided basic HR consulting services to small businesses such as payroll & benefits administration, employee training & development and SOP creation for small businesses. Performance Metrics • Assisted more than 45 clients with job search strategy, resume writing and interviewing strategy involving successful professional development, desired job offers and placement, career pivots, mid-career enhancements, higher education admission (i.e. undergraduate, graduate, law school, medical school, etc.) including transitioning to residency. • 90% of retained clients successful attained their academic and/or professional goals successfully after receiving coaching from me Consult with small businesses and start-ups on implementing successfully payroll and benefits systems, creating SOPs, contributing to employee and company policies, coaching on stronger team leadership skills and managerial skills, proper employee training & development, increasing employee engagement and productivity, devising organizational process efficiency improvement strategies and employee coaching involving termination and hiring practices. The following businesses were amongst industries involving wine, food, retail, nonprofit, and human services.
Alternatives for People with AutismMental Health Practitioner
Jan. 2013 - Jan. 2015Greater Minneapolis-St. Paul AreaAssisted adult clients who suffer predominantly from Autism Spectrum Disorder, Asperger's Syndrome and other mental disorders with understanding how to cope with their disorder and learn to live as independently as possible via residential group living and in their community. This was accomplished through implementing customized psychologically-based programs modeled off the Holland and Skinner method, caseload management and medication administration to help them understand . Each customized program was incorporated into the life goals of each resident.
U.S. BankFraud and Disputes Trainer
Aug. 2012 - Jun. 2013Fargo, North Dakota Area-Utilized established fraud detection and prevention technologies to evaluate transactional fraud risk on corporate and personal credit card accounts issued by US Bank and Elan Institutions. -Performed account review and analyzed system data to identify fraudulent transactions/accounts and took appropriate steps to mitigate fraud losses via inbound and outbound proactive communication. -Led a comprehensive credit card training for over 50 employees -Maintained up-to-date knowledge of procedures and policies pertaining to Fraud Detection alert processing for US Bank and Elan Institutions.
Hennepin CountyForensic Science Intern
Aug. 2010 - Jan. 2011Greater Minneapolis-St. Paul AreaCompleted tenure at the Hennepin County Medical Examiner’s Office under supervision of Forensic Pathologist, Dr. Lorren Jackson: o Observed and minimally assisted with autopsies, and assisted with identifying bodies based on various levels of decomposition o Performed a research project on the "Epidemiology of suicides by ligature hanging through a 10-year retrospective of 2000-2010 in Hennepin County"
Hamline UniversityForensic Anthropological Teacher Assistant
May. 2010 - May. 2010Hennepin County Medical Examiner's OfficeAs a student assistant to Forensic Anthropologist, Dr. Susan Myster: o Assisted with identifying an unknown decomposed human body that was found in Greater Minneapolis. With the use of forensic anthropological techniques such as viewing pictures taken at the scene of the individual’s attire and personal belongings on them, observing the skeletal remains and identifying any pathologies present along with anthrometrics, we were able to determine the potential height, sex, age, approximate race/ethnicity and cause of death of the individual. I also assisted with cleaning the skeleton meticulously.
Caribou CoffeeAssistant Manager
Jan. 2010 - Aug. 2012Greater Minneapolis-St. Paul Area- Led a team of 20 team members and managed daily store operations, HR operations, training & development, strategic marketing, recruitment, hiring merchandising, budgeting and brand management - Maximized profit by 25% while minimizing cost and sales growth by delivering top quality product and service - Revamped store’s brand, increased store productivity, surpassed sales goals by an average of 40% 3 quarters consecutively Achievements: • Revamped the store's brand, increased store productivity, surpassed sales goals by an average of 40% 3 quarters consecutively, trained, hired and developed a team of 55 team members
Hamline UniversityNew Student Mentor
May. 2009 - May. 2010Hamline UniversityAs an appointed official student-leader/ambassador from a highly-selective and competitive group within the Hamline student community, I led a group of 15 transfer college students transition into their first year at Hamline University by facilitating a portion of their 3-day New Student Orientation. This also included providing them with unlimited resources, networking, and communication to help them acccomplish their future academic and career goals while transforming into their very best.
NHCP Swim ClubDevelopmental Age Group Swim Coach
Jan. 2008 - Aug. 2009New Hope, MN
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