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Work Background
AccentureManager, Customer Experience & Service Transformation - Accenture Song
Oct. 2024Arlington, Virginia, United States
Wine House GVLWine Associate
Jan. 2023 - Mar. 2024Greenville, South Carolina, United States
Publicis SapientSenior Manager, Customer Experience & Innovation
Aug. 2022 - Jun. 2024
MindtreeSenior Consultant, Design Thinking Enablement
Feb. 2021 - Aug. 2022
Wellby FinancialVice President, Product Experience
Jun. 2020 - Feb. 2021Houston, Texas, United States
Wellby FinancialChief Brand & Innovation Officer
Feb. 2019 - Feb. 2020
PSCUInnovation Strategist
Jan. 2018 - Jan. 2019St Petersburg, Florida, United States
Filene Research InstituteImpact Manager
Aug. 2017 - Jan. 2018Madison, Wisconsin Area
Filene Research InstituteCooperative Trust Manager
Jun. 2013 - Aug. 2017Madison, Wisconsin AreaAs Manager of The Cooperative Trust, my role was to build a community of young people working in credit unions to help secure the future of the credit union system. This role focused upon a variety key areas: Online Community, In-Person Events (Crash Events), Young Adult Research, Young Adult Advisory and Mentorship. Successes: - Leading The Cooperative Trust to win the National Credit Union Foundation's Herb Wegner Award for Outstanding Program
- Increasing membership of the online community by 470%
- Managed revenue and expense to make the program 'break even' for the first time in its history
- Building and piloting Young Adult Advisory Services
- Personally engaging with over 500 young credit union professionals
- Awarded: Trailblazer, 40 Below award for 'young professionals who are changing the direction of the credit union industry for the better' by Credit Union Times
Plane Saver Credit UnionMarketing Assistant, Marketing Executive, Marketing Manager
Feb. 2010 - Jun. 2013Harlington, EnglandManaged and coordinated the marketing department in order to develop, establish and maintain marketing strategies for Plane Saver. Tasks included: - Developing and implementing the marketing plan and associated strategies.
- Managing and coordinating all marketing, advertising and promotional activity. - Determining and managing budgets.
- Conducting market research and analysis to determine market requirements for existing and future products.
- Conducting promotional visits to generate awareness of our products and services. - Managing the development of promotional literature, including bi-annual newsletter and to liaise with designers/printers in respect of the printing, distributing and updating of the material.
- Compiling regular updates for the internet/intranet sites and ensure that these are accurate and up to date at all times. As well as processing and monitoring online accounts and all social media strategies.
- Organising the Annual General Meeting, and to prepare the annual report for all members.
- Ensuring and overseeing that all administration of the department is complete and up to date.
St Mary's University, Twickenham, LondonStudent Ambassador
Sep. 2008 - Jun. 2009Responsibilities include: Public speaking, Promoting St. Mary’s at HE fairs, giving campus tours, working with school children within the Widening Participation Program.
Premiership RugbyIntern
Feb. 2008 - May. 2008Responsibilities include: Liaising with partners. Dealing with customer inquiries. Aid in organising publicity events.
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