RBCManager, Business Analysis / Junior Product Manager
Apr. 2017 - Feb. 2021Toronto, Canada AreaPayments and Banking Program (Omni CHAB): Supported a cross functional agile delivery team focused on creating digital experiences that combat client attrition and aide acquisition. I played a key role in standing up multiple teams within this program from inception, educating them on Agile methodologies and the line of business we were supporting. I supported senior product managers in prioritization and creation of product roadmaps and release plans. I monitored the performance of delivered products in order to find areas of opportunity or improvement. I facilitated design thinking workshops with end users and focus groups to elicit customer needs. I collaborated in the creation of a research plans and led the conducting of user research interviews. I managed the backlog to ensure the most valuable product was shipped to our clients and I managed exploratory testing of our products to ensure a seamless experience. I co-facilitated a bi-monthly "Ways of Working" 2 day workshop for the broader (Omni) program targeted at new employees to educate them on how we approached Agile delivery. Auto Finance Marketing Project: Supported an Auto Finance business lead in eliciting requirements from partners in Credit Strategy, Legal, Risk, Fraud, Operations and Technology to deliver a marketing strategy that aimed to increase auto loan acquisition. I lead in the analysis and assessment of business processes, IT systems, and the integration of business models with technology to create Business Process Model and Notation diagrams.