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Work Background
Ontario Government | Gouvernement de l’OntarioProject Manager Scrum Master
Aug. 2022 - Apr. 2023Toronto, Ontario, CanadaSuccessfully delivered two projects supporting the Smart Regulation Transformation Strategy which focused on rolling out Ontario Public Service (OPS) wide shared services. The projects I supported were focused on adding two new tenants from the Ministry of the Solicitor General to the shared use Digital Compliance Platform (DCP) which is configured using Oracle Siebel technology. I acted in a hybrid role where I was a Scrum Master (leading 2 individual Scrum teams who gathered requirements, built and tested our product) and Project Manager (managing a project schedule, issue/risk log and providing status updates to portfolio /senior executive levels). As a Scrum Master, I introduced key ceremonies that promoted efficiency and higher quality through-put. As a Project Manager I improved communication via visualizing our progress and issues/risks.
BrainStationInstructor
May. 2022 - Oct. 2022Toronto, Ontario, CanadaI acted as an Instructor Product Management (PM) supporting the Lead PM Instructor for two 10 week in-person courses. I brought a unique specialty to my teaching based on my knowledge and experience using Agile Methodologies to deliver digital products, in addition to my hands on experience acting as a Product Manager at RBC and building my own service based product at Gentle Decay. I received a 4.9/5 instructor rating from the students I taught with specific recognition and appreciation for how I taught them to utilize Agile frameworks to bring their product to life and gather feedback for how to improve it as they continuously iterated on it.
ScotiabankScrum Master
Feb. 2021 - Nov. 2021Toronto, Ontario, CanadaActed as Scrum Master for 3 teams that delivered different functions of a Salesforce Transformational Program in the Commercial Credit area. The teams operated in a Continuous Delivery Model that automatically deployed code at the end of each working sprint. I provided the teams and senior management coaching and training on the Agile Scrum Methodology and elevated the way the teams operated and delivered via introducing new ways to collaborate and key ceremonies that improved the team's throughput and velocity. I was a thoughtful leader who built trust in my teams to ensure a safe working environment.
RBCRBCx Founder / Intrapreneur
Sep. 2018 - Nov. 2018Toronto, Canada AreaParticipated in a nine-week immersive innovation program based on design thinking where my team and I ideated a strategy that would combat attrition rate of clients with Term Life Insurance
RBCManager, Business Analysis / Junior Product Manager
Apr. 2017 - Feb. 2021Toronto, Canada AreaPayments and Banking Program (Omni CHAB): Supported a cross functional agile delivery team focused on creating digital experiences that combat client attrition and aide acquisition. I played a key role in standing up multiple teams within this program from inception, educating them on Agile methodologies and the line of business we were supporting. I supported senior product managers in prioritization and creation of product roadmaps and release plans. I monitored the performance of delivered products in order to find areas of opportunity or improvement. I facilitated design thinking workshops with end users and focus groups to elicit customer needs. I collaborated in the creation of a research plans and led the conducting of user research interviews. I managed the backlog to ensure the most valuable product was shipped to our clients and I managed exploratory testing of our products to ensure a seamless experience. I co-facilitated a bi-monthly "Ways of Working" 2 day workshop for the broader (Omni) program targeted at new employees to educate them on how we approached Agile delivery. Auto Finance Marketing Project: Supported an Auto Finance business lead in eliciting requirements from partners in Credit Strategy, Legal, Risk, Fraud, Operations and Technology to deliver a marketing strategy that aimed to increase auto loan acquisition. I lead in the analysis and assessment of business processes, IT systems, and the integration of business models with technology to create Business Process Model and Notation diagrams.
Gentle DecayFounder
Oct. 2016Toronto, Canada AreaGentle Decay is an artistic endeavour and passion project where I build pieces of art using dried flowers that I naturally preserve.
RBCBusiness Analyst
Sep. 2015 - Apr. 2017Toronto, Canada AreaCommunication Transformation (Oxygen) Program
Member of a cross functional agile delivery team that executed and delivered a digital communication strategy impacting 100+ sales roles. I lead in documentation and prioritization of business requirements, business rules, testing requirements, implementation requirements and use cases. This program won numerous internal performance awards.
RBCJunior Business Analyst
Jun. 2014 - Aug. 2015Toronto, Canada AreaSales Reporting Enhancement Project
Shadowed and supported a Senior Business Analyst on an initiative that incorporated new metrics to a Business Intelligence Reporting tool. After a short period I became the sole Business Analyst leading this initiative working with Role Design to understand the new metrics requiring incorporation and technology partners to bring those requirements to life.
RBCRequirements Analyst
Oct. 2012 - Jun. 2014Toronto, Canada AreaRetail Credit Transformation Program: Supported business analysts by updating a requirements repository so all technology and functional partners could be informed when a change request came and understand what it affected for the newly built system
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