American Honda Finance CorporationCustomer Care Representative
Aug. 2024 - Mar. 2025Texas, United States• Answering inbound calls and responding to customer inquiries regarding auto financing, lease agreements, payment schedules, account balances, payoff amounts, and other account-related issues. • Assisting customers with making payments, setting up automatic payments, and resolving payment issues. • Helping customers update personal information such as addresses, phone numbers, and billing details. • Investigating and resolving customer complaints or disputes related to billing, late fees, or other account concerns. • Educating customers on various financing and leasing options, as well as explaining terms, conditions, and policies clearly. • Compliance with company policies, state regulations, and financial industry standards while maintaining accurate records of customer interactions. • Working closely with other departments, such as collections or loan servicing, to address complex issues. • Utilizing customer relationship management (CRM) systems and other financial software to access account information and document interactions. • Meeting performance targets, such as call handling time, customer satisfaction scores, and issue resolution rates. • Participating in ongoing training to stay updated on new products, services, and policy changes.