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Network Power<100 people
Roles
💸100%
Marketing
✨100%
Business Owner
🐦100%
Design
Geos
🇬🇧100%
United Kingdom
Work Background
American Honda Finance CorporationCustomer Care Representative
Aug. 2024 - Mar. 2025Texas, United States• Answering inbound calls and responding to customer inquiries regarding auto financing, lease agreements, payment schedules, account balances, payoff amounts, and other account-related issues. • Assisting customers with making payments, setting up automatic payments, and resolving payment issues. • Helping customers update personal information such as addresses, phone numbers, and billing details. • Investigating and resolving customer complaints or disputes related to billing, late fees, or other account concerns. • Educating customers on various financing and leasing options, as well as explaining terms, conditions, and policies clearly. • Compliance with company policies, state regulations, and financial industry standards while maintaining accurate records of customer interactions. • Working closely with other departments, such as collections or loan servicing, to address complex issues. • Utilizing customer relationship management (CRM) systems and other financial software to access account information and document interactions. • Meeting performance targets, such as call handling time, customer satisfaction scores, and issue resolution rates. • Participating in ongoing training to stay updated on new products, services, and policy changes.
American Honda Finance CorporationLease End Specialist
Aug. 2022 - Aug. 2024Irving, Texas, United States• Proactively contacting customers whose leases are approaching maturity to explain end-of-lease options, including lease return, purchase, or lease extension. • Educating customers on the lease return process, including inspection requirements, excess wear and tear policies, and mileage overage fees. • Coordinating with dealerships for vehicle inspections, returns, and any necessary repairs to ensure a smooth transition. • Reviewing customer accounts to provide accurate payoff quotes, residual values, and final billing statements. • customers in setting up final payments, resolving outstanding balances, and ensuring account closure. • Promoting lease-end loyalty programs and incentives to encourage lease renewal or new vehicle financing. • Addressing and resolving customer concerns or disputes related to end-of-lease charges, inspection results, or other lease obligations. • Maintaining detailed and accurate records of customer interactions and ensuring compliance with company policies and regulatory requirements. • Collaborating with other departments, such as customer service, collections, and sales teams, to provide a seamless customer experience. • Meeting performance goals, including customer satisfaction scores, lease return completion rates, and retention targets.
Standard Utility Construction, Inc.Safety Administrator
Jul. 2021 - Feb. 2022Grand Prairie, Texas, United States• Scheduled and provided materials for an average of five training classes per week.
• Coordinated with Training Specialists to improve efficiency and productivity in classrooms.
• Engaged with Field Managers on promoting and training over 100 qualified employees.
Fusion Logistics, Inc.Delivery Driver
Sep. 2020 - Jul. 2021Farmers Branch, Texas, United States• Rated top ten driver in overall performance within the first six months of working for the company.
• Planned and organized over 200 packages to fit inside a vehicle within a 20-minute time frame.
• Demonstrated teamwork by transferring and delivering around 30 packages from colleges workload per week.
Panera BreadAssociate Trainer
Apr. 2016 - Aug. 2020Texas, United States• Integrated emotional intelligence to enhance and personalize the overall customer experience.
• Contributed towards top selling and highest customer performances that lead to three consecutive café of the month awards along with café of the year.
• Trained over 15 new hires in 3 positions covering proper procedures and high quality customer service techniques.
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