Globe Ground RomaniaPassenger Service Agent
Jan. 2007 - Jan. 2009Otopeni, Bucharest, RomaniaAs a Customer Service Representative, I am responsible for delivering exceptional service to airline passengers. My duties include performing meet and greets, checking in passengers, boarding, and deplaning aircraft, handling baggage service, making public announcements, providing connecting flight information and direction assistance, and addressing any passenger concerns. I am a friendly and personable professional who is committed to ensuring a positive experience for each and every customer. I have excellent communication skills and can quickly and efficiently resolve any issues that arise. Additionally, I am highly organized and able to multitask effectively in a fast-paced environment. With my strong customer service skills and ability to work well under pressure, I am dedicated to ensuring that every passenger has a seamless travel experience. I am a team player who collaborates effectively with colleagues and stakeholders to achieve organizational goals and provide the highest level of service to customers.