Victoria's SecretAssistant Store Manager of Brand Operations
Aug. 2018 - Aug. 2020Alpharetta, GeorgiaResponsible for maintaining the operational soundness of a specialty retailer with annual sales in excess of $4 million.
• Direct sales floor activities ensuring excellence in customer service and resolving store level problems
• Oversee personnel management interviewing, hiring, training, mentoring/coaching and evaluating
• Work with higher level management to implement brand strategy across multiple stores
• Lead strategies that improved shrink percentage by 15% over 6 months • Applies knowledge of Retail KPIs to make commercial decisions that drive achievement of established sales targets
• Assist the Store Manager in the daily operation of the store and assume responsibility for the store in the absence of the Store Manager
• Create and manage all store schedules in line with company resources and associate availability
• Implemented daily controls to reduce payroll overspend by 30% in 11 months