Campus HabitatLead Community Assistant
May. 2008 - Jul. 2010Kalamazoo, Michigan Area-Internship – Fall and Spring Semester of the 2009-2010 school year.
-Managed the property’s public relations through positive communication and superior customer service with 400+ residents, parents, and college officials to ensure their satisfaction of living, managing conflict resolution, rental payments, past due, and maintenance needs. -Charged with leasing apartments by having a thorough knowledge of leasing fundamentals including tours, closing procedures and prospect follow-up.
-Maintained a “closing ratio” in excess of 50% which contributed to leasing manager promotion.
-Organized monthly events and “renewal parties” to enhance residence life and customer satisfaction.
-Answered the telephone, maintained model, mitigated potential conflict and provided resolution as applicable.
-Networked with the community, university and local businesses coordinating events and advertising swaps.
-Conducted market surveys and assisted with marketing recommendations based on results.
-Managed property communication outlets (email/mailers/phone) to maximize satisfaction of over 450 residents.
-Successful lease up to 100% for two consecutive years led to promotion to leasing manager.