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Work Background
Operations Administrator
Korsail EnergyOperations Administrator
Jun. 2023Denver, Colorado, United States
Loan Processor
Pulte MortgageLoan Processor
Jan. 2018 - Oct. 2022Greater Denver Area- Maintained a backlog exceeding 120+ loans while providing direct communication with each customer. - Assigned as a mentor for new employee hires - Managed internal relationships directly with the builders/branches, operations & all other affiliates of Pulte Mortgage including PGP Title, Pulte Insurance, Pulte Homes, etc. involved in new construction. - Advanced knowledge of government and conventional loan rules & regulations, detailed document review of income/assets/credit reports & responsible for submitting loans directly to the underwriter & closing departments.
Disclosure Specialist
First California Mortgage CompanyDisclosure Specialist
Mar. 2015 - Sep. 2017Greenwood Village, Colorado•Prepares initial disclosures and re-disclosures within 3 days of application or change from initial and verifies accuracy of fees to mitigate TRID, RESPA and ECOA violations •Maintains a high level of customer service with quick response times and accurate information (both internally and externally) •Advanced knowledge of IHM, Doc Magic, SureDocs and knowledge of RESPA 2010 & TRID
Marketing Project Manager
PatronicityMarketing Project Manager
May. 2013 - Aug. 2014Greater Detroit AreaPatronicity is a localized crowdfunding platform that enables anybody to make a difference in their community by supporting local businesses, organizations & events, while simultaneously offering them incentives to do so. - Responsible for promoting projects under Patronicity as well as Patronicity itself. - Created own concepts, words and visual ideas for Patronicity and all projects managed. - Used social media and SEO to increase prospect interaction and advertise current projects. - Managed multiple projects at a time while meeting and communicating with new prospects. - Organized and completed own campaign through Patronicity and successfully met funding goal.
Executive Assistant
Medical Experts, LLCExecutive Assistant
Aug. 2011 - Dec. 2014Harper Woods, Michigan-Redesigned and created new marketing media including company brochures, web page, business cards. -Managed all social media sites and developed company pages. -Managed accounts receivable/payable, including process of bank deposits and delinquent follow-up. -Calculated, recorded and audited data, records and reports for independent medical evaluations. -Recorded, proofread and transmitted data from dictations recorded by doctor for necessary patient follow up. -Exceptional organization and multi-tasking skills implemented while maintaining proficient time management to meet the deadline of reports.
Leasing Manager
Campus HabitatLeasing Manager
Aug. 2010 - Jul. 2011Kalamazoo, Michigan Area-Contributed to 100% occupancy for three consecutive years. -Responsible for all property marketing and public relations campaigns. -Developed property brochure for mass marketing, designed event templates, revised/designed media. -Achieved 30% resident retention by enhancing residence life. -Used social media and SEO to increase prospect interaction and advertise limited-time marketing/leasing incentives and inform of leasing progress. -Audited and corrected weekly and monthly reports (delinquency, rent roll, deposit) for corporate review. -Monitored leasing reports including traffic, source and closing ratios to track year over year leasing metrics. -Aided community manager in selecting, training, scheduling, coaching and counsel of new hires as necessary. -Assisted Manager in final walk through of vacant units to inspect and bill on resident final accounting summary.
Lead Community Assistant
Campus HabitatLead Community Assistant
May. 2008 - Jul. 2010Kalamazoo, Michigan Area-Internship – Fall and Spring Semester of the 2009-2010 school year. -Managed the property’s public relations through positive communication and superior customer service with 400+ residents, parents, and college officials to ensure their satisfaction of living, managing conflict resolution, rental payments, past due, and maintenance needs. -Charged with leasing apartments by having a thorough knowledge of leasing fundamentals including tours, closing procedures and prospect follow-up. -Maintained a “closing ratio” in excess of 50% which contributed to leasing manager promotion. -Organized monthly events and “renewal parties” to enhance residence life and customer satisfaction. -Answered the telephone, maintained model, mitigated potential conflict and provided resolution as applicable. -Networked with the community, university and local businesses coordinating events and advertising swaps. -Conducted market surveys and assisted with marketing recommendations based on results. -Managed property communication outlets (email/mailers/phone) to maximize satisfaction of over 450 residents. -Successful lease up to 100% for two consecutive years led to promotion to leasing manager.
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