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Work Background
Head of Regulatory Compliance
ThreddHead of Regulatory Compliance
Sep. 2024
Global Diversity and Inclusion Compliance Program Manager
nCino, Inc.Global Diversity and Inclusion Compliance Program Manager
Feb. 2021 - Sep. 2024Wilmington, North Carolina, United States• Established, from scratch, a global DEI function spanning 8 countries across 4 continents, while managing a global departmental P&L. I'm also responsible for executing strategies, roadmaps, and global employee DEI training, resulting in 50% of the workforce engaging in DEI activities. • Sucessfully performed risk assessments to ascertain our compliance with certain HR laws & regulations around accessibility, inclusive hiring practices, and fair & equitable treatment of employees. Gave recommendations to update policies & procedures, as ways to attract more diverse talent. • Oversee the development and measurement of KPIs around DEI, including those related to hiring, promotion, pay equity, employee coaching, and more, analyzing all results to measure progress and suggest improvements • Integral in establishing relationships with diverse professional groups and HBCUs/HSIs, driving a 20% increase in diverse talent applicants within the organizational pipeline • Appointed to serve as a member of the inaugural Salesforce Ecosystem Equality Partner Advisory Board, leveraging expertise to advise Salesforce concerning diversifying its partner ecosystem, including their supplier diversity program. • Collaborated with marketing and IT, developing and implementing software to revamp the way external candidates submit applications • Directly oversee a $1M philanthropy budget, focusing 25% of the organizational philanthropic efforts within the community/social justice causes
Head of Global Compliance
nCino, Inc.Head of Global Compliance
Jan. 2019 - Feb. 2021Wilmington, North Carolina• Performed as the global head of compliance, overseeing the end-to-end strategy and product development roadmaps of digital customer onboarding solutions and compliant features of cloud-computing bank software • Integral team member working with executive leadership on go-to-market strategy, resulting in an additional 7 net new customers and various add-on services with current customers, generating $5M in new ACV for FY2021 • Directed cross-functional scrum teams, data architects, UX designers, and software developers, developing and implementing compliance-related controls within the product workflow, generating 3 new features from ideation to market in FY21 • Responsible for selecting the integration partners for third-party customer identification vendors, including Idology, Alloy, Encompass, as well as others
Senior Compliance Project Manager
SoftworldSenior Compliance Project Manager
Jul. 2018 - Jan. 2019
Senior Manager, Compliance Advisory Group
Capital OneSenior Manager, Compliance Advisory Group
May. 2016 - Feb. 2018Plano, TexasPerform primary compliance advisory service for the auto finance business unit, including credit bureau reporting and compliance with FCRA, NACHA, and Regulation B • Leveraged expertise to assist in supporting the in-house technology development team, creating solutions to streamline credit bureau reporting workflow processes • Responsible for overseeing the organizational remediation of 3 significant compliance deficiencies identified by regulators, monitoring to ensure each achieved successful correction • Led the successful remediation of business operations concerning the Fair Credit Reporting Act (FCRA) deficiencies, producing a 75% savings in time and 50% reduction in errors • Integral team member working on designing an innovative intake process for customer complaints, establishing a complete process from the complaint being received to investigation and final resolution, ensuring to meet the 30-day window time frame
Director, Regulatory Liaison
Santander Consumer USADirector, Regulatory Liaison
Mar. 2015 - May. 2016Dallas, Texas• Directed the Federal Exam Management Group, overseeing all federal examinations from the Federal Reserve and CFPB, establishing and cultivating relationships between the company and regulators • Responsible for resolving any compliance deficiencies, providing the executive leadership team and stakeholders with regular updates concerning remediation efforts • Oversaw the management of 3 functional areas following the departure of leadership, successfully ensuring all deliverables were met and on time • Managed the development and implementation of a regulatory change management program and framework, as well as performing as a key stakeholder in the deployment of risk management software • Facilitated 24 examination monthly follow-up meetings each year, including gathering the required over 5K pages of documents and artifacts • Collaborated cross-functionally to develop an internal CRM software, providing the organization with remediation efforts addressing the regulators’ findings • Performed in the absence of the compliance testing manager, overseeing the team of 13-15 testers all behind in performance, establishing a plan and implementing efficiency, increasing performance to catch up as well as achieving compliance within the testing system through the reduction of redundancies
Director of Credit Risk
USAADirector of Credit Risk
Apr. 2013 - Mar. 2015Dallas/Fort Worth Area
Senior Consultant
DeloitteSenior Consultant
Aug. 2012 - Apr. 2013Dallas/Fort Worth Area
Senior Associate, Regulatory Risk
KPMG AdvisorySenior Associate, Regulatory Risk
Sep. 2010 - Sep. 2012
National Bank Examiner
Office of the Comptroller of the CurrencyNational Bank Examiner
Jun. 2005 - Aug. 2010

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