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Work Background
ThreddHead of Regulatory Compliance
Sep. 2024
nCino, Inc.Global Diversity and Inclusion Compliance Program Manager
Mar. 2021 - Sep. 2024Wilmington, North Carolina, United States• Established, from scratch, a global DEI function spanning 8 countries across 4 continents, while managing a global departmental P&L. I'm also responsible for executing strategies, roadmaps, and global employee DEI training, resulting in 50% of the workforce engaging in DEI activities. • Sucessfully performed risk assessments to ascertain our compliance with certain HR laws & regulations around accessibility, inclusive hiring practices, and fair & equitable treatment of employees. Gave recommendations to update policies & procedures, as ways to attract more diverse talent. • Oversee the development and measurement of KPIs around DEI, including those related to hiring, promotion, pay equity, employee coaching, and more, analyzing all results to measure progress and suggest improvements • Integral in establishing relationships with diverse professional groups and HBCUs/HSIs, driving a 20% increase in diverse talent applicants within the organizational pipeline • Appointed to serve as a member of the inaugural Salesforce Ecosystem Equality Partner Advisory Board, leveraging expertise to advise Salesforce concerning diversifying its partner ecosystem, including their supplier diversity program. • Collaborated with marketing and IT, developing and implementing software to revamp the way external candidates submit applications • Directly oversee a $1M philanthropy budget, focusing 25% of the organizational philanthropic efforts within the community/social justice causes
nCino, Inc.Head of Global Compliance
Jan. 2019 - Mar. 2021Wilmington, North Carolina• Performed as the global head of compliance, overseeing the end-to-end strategy and product development roadmaps of digital customer onboarding solutions and compliant features of cloud-computing bank software • Integral team member working with executive leadership on go-to-market strategy, resulting in an additional 7 net new customers and various add-on services with current customers, generating $5M in new ACV for FY2021 • Directed cross-functional scrum teams, data architects, UX designers, and software developers, developing and implementing compliance-related controls within the product workflow, generating 3 new features from ideation to market in FY21 • Responsible for selecting the integration partners for third-party customer identification vendors, including Idology, Alloy, Encompass, as well as others
SoftworldSenior Compliance Project Manager
Jul. 2018 - Jan. 2019
Capital OneSenior Manager, Compliance Advisory Group
May. 2016 - Mar. 2018Plano, TexasPerform primary compliance advisory service for the auto finance business unit, including credit bureau reporting and compliance with FCRA, NACHA, and Regulation B • Leveraged expertise to assist in supporting the in-house technology development team, creating solutions to streamline credit bureau reporting workflow processes • Responsible for overseeing the organizational remediation of 3 significant compliance deficiencies identified by regulators, monitoring to ensure each achieved successful correction • Led the successful remediation of business operations concerning the Fair Credit Reporting Act (FCRA) deficiencies, producing a 75% savings in time and 50% reduction in errors • Integral team member working on designing an innovative intake process for customer complaints, establishing a complete process from the complaint being received to investigation and final resolution, ensuring to meet the 30-day window time frame
Santander Consumer USADirector, Regulatory Liaison
Mar. 2015 - May. 2016Dallas, Texas• Directed the Federal Exam Management Group, overseeing all federal examinations from the Federal Reserve and CFPB, establishing and cultivating relationships between the company and regulators • Responsible for resolving any compliance deficiencies, providing the executive leadership team and stakeholders with regular updates concerning remediation efforts • Oversaw the management of 3 functional areas following the departure of leadership, successfully ensuring all deliverables were met and on time • Managed the development and implementation of a regulatory change management program and framework, as well as performing as a key stakeholder in the deployment of risk management software • Facilitated 24 examination monthly follow-up meetings each year, including gathering the required over 5K pages of documents and artifacts • Collaborated cross-functionally to develop an internal CRM software, providing the organization with remediation efforts addressing the regulators’ findings • Performed in the absence of the compliance testing manager, overseeing the team of 13-15 testers all behind in performance, establishing a plan and implementing efficiency, increasing performance to catch up as well as achieving compliance within the testing system through the reduction of redundancies
USAADirector of Credit Risk
Apr. 2013 - Mar. 2015Dallas/Fort Worth Area
DeloitteSenior Consultant
Aug. 2012 - Apr. 2013Dallas/Fort Worth Area
KPMG AdvisorySenior Associate, Regulatory Risk
Sep. 2010 - Sep. 2012
Office of the Comptroller of the CurrencyNational Bank Examiner
Jun. 2005 - Aug. 2010
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