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Work Background
FinchDisplay and Social specialist
Jan. 2024
FinchSenior Client Success Manager
Jun. 2023
FinchClient Success Manager
Apr. 2021Dublin City, County Dublin, IrelandKey responsibilities: - Development, implementation, monitoring and optimization of digital marketing strategies mainly on Google Ads and Microsoft Ads
- Maintaining and developing client portfolios with the aim of sustaining the clients' business growth while maintaining profitability
- Analysing data to provide quantitative and actionable insights
- Managing 6-figure yearly advertising budgets across multiple platforms, channels and countries
- Building and maintaining strong customers relationships
- Onboarding and training new clients
AccentureCustomer Experience Associate
Jul. 2018 - Apr. 2021Dublin City, County Dublin, Ireland- Helping LCS customers solve tech-related issues regarding Google Ads/Google Analytics/Merchant Center/GTM in order to improve campaign performance. Investigate and resolve issues reported such as requests for account and product support - Performing as back up Quality Analyst ensuring cases are solved according to compliance and customer experience guidelines. - Doing root cause analysis of customer satisfaction surveys to detect areas of improvement for quality and customer experience.
Scandic HotelsReceptionist
Nov. 2015 - May. 2017MoldeWorked part-time (40%) as a recptionist while doing my Bachelors.
- Greeted and welcomed guests, conference guests and VIP's
- Handled guests’ queries, complaints and issues - Answered emails and phone in a timely and professional manner
MENYCashier
Jun. 2013 - Jul. 2014Voss, Hordaland, NorgeWorked as a cashier, but also helped out in the other departments such as the deli, fruit and stock departement. I quit because I was starting college, but I continued to work holidays until 2015.
- Opened/closed the store
- Dealt with customers face to face and via phone - Stocking shelves
- Handled cash register – In charge of daily cash settlements summer 2014
Inside Voss Rock CafèBartender/Waitress
Apr. 2013 - Jun. 2014Voss, NorwayWorked part time as a bartender/waitress. Worked both day and night time. - Serving guests
- Daily cleaning
- Cash settlements
MenyEmployee
Nov. 2011 - Aug. 2012Voss, NorwayWorked in the fish/meat/cheese department of the grocery store. Quit in 2012 because I went travelling in Europe and Indonesia.
- Stocking shelves
- Helping customers
- Daily cleaning
- Preparing dishes for hot food sales
Dolly Dimple'sDeputy manager/chef
Mar. 2010 - Aug. 2011Oslo Area, NorwayStarted working as a chef. Promoted to deputy manager of the restaurant January 2011.
- In charge of opening and closing the restaurant
- Budgeting – Made monthly budgets for the restaurant - Processed orders – Made sure we had everything needed to run the restaurant
- Acted as managed for a team of 10 + people when the manager was on a sick leave
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