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Work Background
Display and Social specialist
FinchDisplay and Social specialist
Jan. 2024
Senior Client Success Manager
FinchSenior Client Success Manager
Jun. 2023
Client Success Manager
FinchClient Success Manager
Apr. 2021Dublin City, County Dublin, IrelandKey responsibilities: - Development, implementation, monitoring and optimization of digital marketing strategies mainly on Google Ads and Microsoft Ads - Maintaining and developing client portfolios with the aim of sustaining the clients' business growth while maintaining profitability - Analysing data to provide quantitative and actionable insights - Managing 6-figure yearly advertising budgets across multiple platforms, channels and countries - Building and maintaining strong customers relationships - Onboarding and training new clients
Customer Experience Associate
AccentureCustomer Experience Associate
Jul. 2018 - Apr. 2021Dublin City, County Dublin, Ireland- Helping LCS customers solve tech-related issues regarding Google Ads/Google Analytics/Merchant Center/GTM in order to improve campaign performance. Investigate and resolve issues reported such as requests for account and product support - Performing as back up Quality Analyst ensuring cases are solved according to compliance and customer experience guidelines. - Doing root cause analysis of customer satisfaction surveys to detect areas of improvement for quality and customer experience.
Receptionist
Scandic HotelsReceptionist
Nov. 2015 - May. 2017MoldeWorked part-time (40%) as a recptionist while doing my Bachelors. - Greeted and welcomed guests, conference guests and VIP's - Handled guests’ queries, complaints and issues - Answered emails and phone in a timely and professional manner
Cashier
MENYCashier
Jun. 2013 - Jul. 2014Voss, Hordaland, NorgeWorked as a cashier, but also helped out in the other departments such as the deli, fruit and stock departement. I quit because I was starting college, but I continued to work holidays until 2015. - Opened/closed the store - Dealt with customers face to face and via phone - Stocking shelves - Handled cash register – In charge of daily cash settlements summer 2014
Bartender/Waitress
Inside Voss Rock CafèBartender/Waitress
Apr. 2013 - Jun. 2014Voss, NorwayWorked part time as a bartender/waitress. Worked both day and night time. - Serving guests - Daily cleaning - Cash settlements
Employee
MenyEmployee
Nov. 2011 - Aug. 2012Voss, NorwayWorked in the fish/meat/cheese department of the grocery store. Quit in 2012 because I went travelling in Europe and Indonesia. - Stocking shelves - Helping customers - Daily cleaning - Preparing dishes for hot food sales
Deputy manager/chef
Dolly Dimple'sDeputy manager/chef
Mar. 2010 - Aug. 2011Oslo Area, NorwayStarted working as a chef. Promoted to deputy manager of the restaurant January 2011. - In charge of opening and closing the restaurant - Budgeting – Made monthly budgets for the restaurant - Processed orders – Made sure we had everything needed to run the restaurant - Acted as managed for a team of 10 + people when the manager was on a sick leave

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