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Work Background
Cold Mountain ToffeeCustomer Service/Retail Sales
Aug. 2021Waynesville, NCRetail/Customer Service - Assist customers with selecting products for purchase; process payment (credit cards/cash/checks); keep accurate records of daily customer purchases for inventory purposes; provide pleasant customer experience through friendly and effective communication skills. Production - Assist with making, breaking, and bagging multiple batches of toffee each week. Fast-paced, commercial kitchen environment; requires accuracy in weighing product for bagging; attention to detail in sealing bags to achieve consistency in finished product appearance. Stocking/Inventory - Restock product at the end of each day and keep accurate counts of product made and product sold Shipping/Delivery - Process and pack online orders with accuracy; take packages to shipping outlets or deliver to local customers as needed.
I.C. Imagine Public Charter SchoolTeacher Assistant
Oct. 2017 - Mar. 2021Asheville, North Carolina, United StatesPart Time Teacher Assistant (2nd Grade) - provided classroom and teacher assistance for four second grade teachers. Made copies, assembled handouts and booklets for classroom distribution
Led small reading groups of 10 or less students for advanced learning Supervised students in classrooms, at recess, and at lunch. Provided additional clerical and classroom support to teachers and staff as needed. Participated in and provided teacher support and student supervision during special events, field trips, and meetings.
NC State Ports AuthorityHuman Resources Generalist
Aug. 2003 - Sep. 2012Wilmington, North Carolina, United StatesRecruiting - Created and posted job descriptions; reviewed and screened applications and resumes; selected candidates and scheduled interviews; conducted interviews, background screenings, and new hire orientations. Benefits - Assisted employees with benefits enrollment and questions; processed open enrollment benefits changes, retirements, workers compensation claims, and disability benefits. Wellness Initiative - Created an employee wellness program, spearheaded the construction project of an onsite walking trail; led quarterly challenges and programs. Special Events - Coordinated monthly and quarterly employee birthday parties, holiday parties, and other staff appreciation events; Led training sessions to educate employees during benefits open enrollments and organizational policy changes.
Cold Mountain ToffeeCustomer Service Specialist
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