Michelle Ho - Customer Success Manager,

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Work Background

MicrosoftModern Work Specialist

Oct. 2022 - Mar. 2023City of Johannesburg, Gauteng, South Africa

EquisoftAccount Manager

Nov. 2021 - May. 2022

RIFUMO EMPOWERMENT HOLDINGSKey Account Manager

Dec. 2019 - Mar. 2020South Africa• Establishing, developing and maintaining business relationships with new customers in the private sector to generate new business. • Identifying sales opportunities through prospecting, lead follow up and networking. • Managing the sales process from qualification through the sales cycle to closing the sale. • Achieving sales targets and objectives through sales of Rifumo products and services to new and existing customers. • Developing a sales strategy that will combine the company products, services and resources to achieve sales targets and objectives. • Develop and maintain a high level of product and service knowledge as well as keeping up to date with new trends, products in the Microsoft Dynamics product range and technology. • Report to management on sales strategy, sales activities, sales and marketing opportunities, pipeline management, forecasts and revenue

Digital CloudKey Account Manager / Business Development

May. 2019 - Nov. 2019Johannesburg Area, South Africa• Establishing, developing and maintaining business relationships with new and existing customers to generate new business and support current projects and services for the company. • Identifying sales opportunities through prospecting, lead follow up and networking. • Managing the sales process from qualification through the sales cycle to closing the sale • Digital marketing sales

EOHDynamics 365 CRM Solution Champion / Key Account Management

Jan. 2019 - May. 2019Midrand, Johannesburg• Create a positive engagement within Customer’s teams, encouraging productivity and strong user adoption • Report on solution usage and uptake including Top and Bottom Performers, Business Units, Entities, Activities and Change Orders enabling identification of gaps to be remedied. • Assist with Training and Re-Training. • Optimising and refining functionality. • Communication of New Capabilities to Customer’s teams as well as Solution Roadmap and Strategy • Identity Up-sell and Cross Sell Opportunities by engaging with Busines • Consistent Meetings with Customer Business Units to ensure continuous and consistent adoption of the solution and to ensure Change Management as the solution grows

Strategix Business SolutionsSolution Specialist

Jul. 2015 - Dec. 2018Midrand, Johannesburg• Establishing, developing and maintaining business relationships with new and existing customers to generate new business and support current projects and services for the company. • Identifying sales opportunities through prospecting, lead follow up and networking. • Managing the sales process from qualification through the sales cycle to closing the sale. • Achieving sales targets and objectives through sales of Strategix products and services to new and existing customers. • Developing a sales strategy that will combine the company products, services and resources to achieve sales targets and objectives. • Develop and maintain a high level of product and service knowledge as well as keeping up to date with new trends, products in the Microsoft Dynamics product range and technology. • Creating and maintaining a data base of sales and marketing material, including product and licensing demonstration. • Report to management on sales strategy, sales activities, sales and marketing opportunities, pipeline management, forecasts, revenue, feedback and requirements from new and existing customers on products and services • Establishing, developing and maintaining business relationships with new and existing suppliers of current and new products and services to ensure quality support, product information and leads from the suppliers Achievements: • Achieved target within first 6 months - 2015 • Target was doubled and still made target the following year - 2016 • Implemented a whole new marketing strategy – moved into Digital and social media for lead generation

Magic Software SAPartner Account Manager / Business Development

Oct. 2013 - Apr. 2015Woodmead• New Business Development and prospecting • Maintain and build positive, professional relationships with Magic existing customers and partners • Upsell into the existing customer and partner base • Directly manage all existing customers and partners • Establish and implement short- and long-range goals, objectives, policies and operating procedures • Agree to and achieve revenue and profit targets • Understand Magic Solutions to best position these into own strategic customer and partner account base • Maintain up to date understanding of Magic solutions through proactive self-learning, research and interaction with product managers and consultants • Represent the company at various community and/or business meetings to promote the company • Complete and maintain opportunity, account strategy and sales forecast documentation • Present at sales meetings and other forums to provide updates on sales activity • Participate in solution workshops with the client and Magic pre-sales consultants • Prepare professional and accurate proposals that comply with all the company corporate governance policies and guidelines • Prepare and present highly professional presentations to clients • Respond quickly and efficiently to all client request • Develop a suitable sales strategy and campaign for all major targeted clients and partners

IMMIX SolutionsAccount Manager

May. 2009 - Jul. 2013Gauteng, South AfricaAccount Management – my primary responsibilities are focused on building and maintaining customer relationships and acting as the interface between the consulting support and sales teams within the company. I am responsible for identifying the requirements of potential and current customers and ensuring new and current customers place business with the company. • Develop and maintain an understanding of the company offering and articulating this clearly to customers. • Actively identify opportunities to introduce other services and products thereby increasing the revenue opportunity within each customer’s business portfolio. • Maintain and develop existing customers through high levels of service to expand and strengthen the business relationships. • Customer interaction at agreed intervals • Regular contact via agreed streams (newsletters, email etc.) • Maintenance of customer information on CRM • Ensuring all contracts are in place • Create and promote management level relationships with customers • Communication and follow up between sales and operations • Quoting and follow up on annual enhancements and other revenue generating work • Up selling service level agreement adoption and maintenance thereof • Profiling customers

IMMIX GroupGroup Marketing

May. 2009 - May. 2010Gauteng, South Africafocused around implementing and executing marketing strategies across the company to fill sales pipelines and generate revenue across IMMIX Group (IMMIX Solutions; IMMIX Network Solutions; IMMIX Development Solutions) Development and Execution of Marketing Plan and Strategy across the companies in the Group Event Management • Management of planning and execution of all marketing events, seminars and trade shows. • Working with industry partners to execute marketing plans and building these relationships • Website - Working closely with the Development team regarding the production and implementation of the website • Continuous maintenance of website to ensure sales and marketing initiatives are communicated via this medium • Manage the content of the website to ensure that it is always up to date • Overall accountability for e-marketing via the web and other mediums Newsletter • Development and management of client and prospect communication material Administration • Use of the company’s internal CRM system to plan, track and measure marketing activities, and successes. Ownership of client data to ensure targeted delivery of client communication • Prepare and maintain layouts for product and company brochures, customer facing documents and sales templates and collateral • Annual surveys testing elements of customer satisfaction as well as explore new marketing initiatives to be launched into the market Brand Strategy • Development and management of corporate identity and brand strategy and ensuring all company communication is in line with the branding guidelines Marketing Research • Continuous analysis of the market to determine client needs and identify new opportunities Financial • Contribution to management team planning and strategy Achievements: • Started as Group Marketing Manager and after 6 months they wanted to move me into Sales • Over achieved targets year on year

IMMIX Solutions (Pty) LtdAccount Manager

Jan. 2009 - Dec. 2010