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Work Background
PURE Real Estate Management Property Manager
Sep. 2020Grand Rapids, Michigan, United StatesSet and collect rent, along with handling delinquent residents and court appearances. Hire, train and manage leasing team and advise on day-to-day questions and tasks. Review applications and credit report screenings. Ensure all 10 communities are well-maintained and in excellent condition. Handle any and all resident issues and complaints. Calculate and create yearly budget for all properties and produce quarterly reports for investors. Answer phone calls and respond to emails and inquiries in a timely and professional manner.
Maplegrove Property ManagementLeasing Specialist
Jul. 2019 - Apr. 2020Grand Rapids, Michigan, United StatesShow apartment units to prospective tenants and answer all questions clearly and with confidence. Set and achieve sales/leasing goals, motivating the office team to follow my lead. Maintain a strong closing ratio whilst offering the best possible customer service. Ensure all community common areas and properties are maintained and in excellent condition. Process service requests from tenants and ensure a prompt response to inquiries with continuous communication between departments. Answer phones and respond to emails in a timely manner, cut keys, maintain cleanliness in the office. Calculate and create financial forms with move-in cost breakdowns as well as create and process all lease documents and addendums.
The Commons RestaurantGeneral Manager
May. 2018 - May. 2019Grand Rapids, Michigan, United StatesResponsible for day-to-day operations and management of the restaurant. Supervision of the front of house staff while maintaining patron satisfaction by monitoring, evaluating, and auditing food, beverage and service offerings. Conduct inventory and all front of house supply ordering. Create and manage weekly schedule, switching and covering employee shifts. Skilled in human resource objectives; recruiting, selecting, orienting, training, assigning, scheduling and disciplining staff. Communicating job expectations while planning, monitoring, appraising & reviewing job contributions. Maintain operations by preparing policies and standard operating procedures; implementing productivity, quality, and patron-service standards
UCLA HealthAdministrative Specialist
Apr. 2017 - Apr. 2018Los Angeles, California, United StatesProvide administrative support and analysis for the Department of Anesthesiology & Perioperative Medicine (UCLA) Director, team, and physician leadership. Perform clerical duties, handle telephone contacts, maintain filing system, send and receive email. Arrange travel and stay for multiple physicians at any given time. Process and submit physician reimbursements. Maintain complex calendars, initiate and complete special projects. Organize physician visits, meetings, and overnight stays. Establish priorities in all workflows and ensure that assigned tasks are completed in a timely and accurate manner.
Truxton's American BistroServer
Oct. 2016 - Apr. 2018Santa Monica, California, United StatesFamily style restaurant in which working together is an absolute must. Taking food and drink orders, waiting on up to 10 tables at a time while running food and resetting/bussing tables - multitasking is a requirement. Handling money, up-selling cocktails and signature dishes, cleaning, restocking items. Completing opening and closing responsibilities.
California Medical EvaluatorsExecutive Administrative Assistant and Medical-Legal Case Coordinator
Sep. 2014 - Apr. 2017West Los Angeles, CAIn charge of coordinating expert witness cases and independent medical evaluations in the company's medical-legal division. Responsibilities include setting up business calls and meetings, ensuring doctors meet their deadlines on written reports, collecting state medical records, coordinating doctors’ schedules, and clerical office work. Also managing the general counsel's calendar, event coordination, product ordering and preparing legal documents.
Del Frisco's Restaurant GroupServer
May. 2013 - Jul. 2016Santa Monica, CAResponsibilities include handling money, training new hires, cleaning and doing my part of work assigned by the manager throughout my shift, taking food and drink orders, ensuring the table is set and kept clean throughout the guests stay, multitasking, party set-up, waiting on multiple tables at a time while maintaining a calm and professional manner, and to ensure each guest is happy and well taken care of.
Essentials Salon & Day SpaGuest Relations/Call Manager
Aug. 2011 - Mar. 2013Bakersfield, CAMaster scheduler at two store locations with supervisory and scheduling responsibility for 30 associates. Responsibilities included answering phones, front desk customer service and appointment scheduling, meeting monthly sales goals, planning vendor events, handling money, training new employees and facilitating communication between departments.
Infinity MedspaFront Desk Manager & Account/Inventory Manager
Nov. 2005 - Aug. 2011Valencia, CASupervisory responsibility for up to 20 associates. Responsible for payroll, product ordering and inventory, budget tracking, handling money, recruiting and training new associates, performing exit interviews, answering phones, filing, scheduling appointments, and ensuring a quality customer experience.
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