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Work Background
Seeking new opportunitiesSeeking Opportunities
Jan. 2025
Pacific NeurosurgeryMedical Receptionist
Jun. 2022 - Feb. 2025San Francisco Bay Area- Maintained and updated electronic and paper-based patient records, ensuring accuracy, confidentiality, and compliance with HIPAA regulations.
- Managed front desk operations, including patient check-in/check-out, appointment scheduling, insurance verification, and processing patient intake forms while providing exceptional customer service.
- Ensured accurate and timely data entry into EHR/EMR systems, updating patient demographics, medical history, and documentation to support streamlined clinical workflows.
- Coordinated medical record retrievals for specialists, insurance providers, and legal entities, ensuring efficient processing and compliance with privacy regulations.
- Scheduled patient appointments, consultations, pre-op, and post-op visits, optimizing clinic efficiency, patient flow, and reducing wait times.
- Verified insurance coverage, processed insurance claims, and secured pre-authorizations for procedures, diagnostic tests, and surgeries, reducing claim denials and delays.
- Handled medical billing and coding, assigned accurate ICD-10 and CPT codes for surgical procedures, office visits, and laboratory tests, ensuring proper reimbursement and revenue cycle management.
- Ensured compliance with industry regulations, including HIPAA, OSHA, and state/federal healthcare policies, maintaining a secure and compliant healthcare environment.
- Provided administrative support to healthcare providers by managing medical correspondence, financial transactions, and patient inquiries, contributing to an efficient healthcare practice.
Santa Rosa Orthopaedics (SRO)Medical Assistant/Patient Service Representative
Mar. 2022 - Apr. 2023Santa Rosa, California, United States- Revenue Cycle Management: Verify patient insurance coverage, obtain prior authorizations, and manage referrals and co-pays to ensure timely and accurate reimbursement. - Insurance and Billing: Assist patients with insurance billing inquiries and payment processing, document patient account activity, and work with back-office staff to resolve billing issues. - Electronic Health Records (EHR): Utilize electronic management software to streamline patient registration, scheduling, and billing processes.
Concentra Urgent Care CenterMedical Support Specialist
Nov. 2021 - Jan. 2022Santa Rosa, California, United States- Patient Care Support: Assisted physicians with obtaining patient medical histories, vital signs, and chief complaints. - Phlebotomy and Laboratory Procedures: Performed venipuncture, prepared and administered UDS testing, and conducted 12-lead ECGs. - OSHA Compliance: Followed OSHA standards for the disposal of blood, tissue, and contaminated sharps.
Oakmont Golf Club; Santa Rosa, CAMedical Assistant/Patient Service Representative
Apr. 2018 - Feb. 2020Santa Rosa, California, United States- Accounting Duties – Managed accounts receivable (AR) and accounts payable (AP) to ensure accurate financial records. Invoicing – Processed and tracked invoices for timely payments and financial accountability. Membership Management – Oversaw membership records, renewals, and payments to maintain accurate databases. - Administrative Procedures – Developed and implemented organizational procedures to improve workflow efficiency. - Operational Efficiency – Streamlined administrative processes to enhance productivity and reduce inefficiencies.
Century 21 AllianceReal Estate Administrative Assistant
Nov. 2015 - May. 2016Santa Rosa, California, United States- Transaction Coordination: Managed escrow files and ensured compliance with California Bureau of Real Estate regulations. - Successfully streamlined transaction workflows, reducing processing errors and delays. - Improved file management efficiency, ensuring quick access to critical documents for audits and client requests. - Enhanced client satisfaction by providing timely support and proactive communication, leading to repeat business and referrals. -Provided administrative support to real estate agents, handling client communication, appointment scheduling, and document preparation. - Maintained and updated MLS listings, ensuring accurate property details and high-quality marketing materials. - Assisted with property showings, open houses, and client meetings, offering a seamless client experience.
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