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Work Background
Mancuso Business Developement ConsultingOwner
Dec. 2024United StatesAre you looking to grow your client base and establishing a bigger footprint in your market. But you don’t need or want a full time BDC department to drum up new clients?
Do you need an experienced consulting expert. Hire an expert and decide how much time that you need instead of a full time employees.
This is a great solution for owners who need their time and attention elsewhere.
And a great way for their business and clients to thrive. In this competitive landscape.
These are just some of the services that we offer. Which is our expertise.
• Creating tailored, unique sales, marketing, and social media campaigns for your company.
• Develop an accurate client database, specifically for your market and area.
• Achieved significant revenue growth by closing prospective clients and implementing effective sales.
• Training associates in mastering sales processes and closing techniques .
• Providing detailed, company and employee, assessments to identify issues and offer solutions from an independent consultation.
DealerOpsBusiness Development Manager
May. 2023 - Dec. 2024United States• Managed revenue growth initiatives through sales CRM management and marketing strategies.
• Implemented training programs to enhance sales team performance and metrics tracking.
• Achieved consistent revenue growth for DealerOps in a highly competitive market.
DealerOpsCustomer Success Manager
May. 2023 - Jan. 2024Atlanta, Georgia, United States
JUNKMAN'S DAUGHTER'SSales Manager
Mar. 2020 - May. 2023United States
BMW Financial Services NA, LLCPortfolio Manager
Jan. 2018 - Jan. 2020As the Portfolio manager, my responsibilities were to work directly with BMW financial services. I was responsible for any financial conversions from leases or end of term accounts. My duties included a full cycle from initial contact, submitting loans for approval to multiple lenders. All using development and financial tools to assist. DealerTrack being one of the more familiar ones. I’ve been connected in the banking industry for quite sometime. So I am comfortable learning and using the new applications, programs and changes to them that has evolved over the years.
Asbury Automotive GroupPortfolio Manager
Dec. 2017 - Jan. 2020Alpharetta Georgia
EquifaxAccount Manager
Feb. 2016 - Dec. 2017Alpharetta, Georgia
Penske Automotive GroupSales Manager - United BMW
Jan. 2011 - Feb. 2016Greater Atlanta AreaRoswell, Georgia • Responsible for working with BMW financial services, by converting maturing retail and lease contracts into new business.
• Attaining the number one dealership nationally for BMW in pre owned sales for the past 5 years.
• Managing sales associates with their portfolios to contact clients in any incentives, pull ahead programs, and finance or lease promotions from BMW Financial Services.
• Assisting customers in purchasing their vehicles at lease end through BMW's CPO program, warranty upgrades and promotional available rates.
• Consulting with upper management on strategies by utilizing internet, mail and phone campaigns.
• In depth knowledge of Inventory control, ordering, pipeline management and retail reporting.
• Proficient with Reynolds and Reynolds, Microsoft office and CRM web based applications.
• Current unadjusted customer satisfaction rating for 2015 of 99.12%.
Nalley Automotive GroupPortfolio Manager - Nalley BMW
Mar. 2008 - Jan. 2011Creating and building the retention department for maturing BMW financial accounts. Finishing within the top 5% in 2009 center sales rankings. Winner of highest gross for first and second quarter, generating an estimated $3-$4 million in gross sales for 2009. Current customer satisfaction index of 99.19% year to date. Current responsibilities, working directly with BMW financial services and their lease end clientele to generate new business. By refinancing customers their vehicles through the certification process,warranty upgrades and special promotional rates. Also educating client advisors in any incentive programs, pull ahead programs and monthly bulletins that BMW North America posts monthly. The third highest contact ratio in the southern market for the dealerships lease end customer base. Facilitating the center, the customers and BMW Financial with final turn in inspections.
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