Penske Automotive GroupSales Manager - United BMW
Jan. 2011 - Feb. 2016Greater Atlanta AreaRoswell, Georgia • Responsible for working with BMW financial services, by converting maturing retail and lease contracts into new business.
• Attaining the number one dealership nationally for BMW in pre owned sales for the past 5 years.
• Managing sales associates with their portfolios to contact clients in any incentives, pull ahead programs, and finance or lease promotions from BMW Financial Services.
• Assisting customers in purchasing their vehicles at lease end through BMW's CPO program, warranty upgrades and promotional available rates.
• Consulting with upper management on strategies by utilizing internet, mail and phone campaigns.
• In depth knowledge of Inventory control, ordering, pipeline management and retail reporting.
• Proficient with Reynolds and Reynolds, Microsoft office and CRM web based applications.
• Current unadjusted customer satisfaction rating for 2015 of 99.12%.