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Work Background
Network Member
GLGNetwork Member
Jan. 2025South AfricaAs a GLG Network Member, I bring 20+years’ of experience in the Payments industry, helping and guiding clients to find solutions and solve some of their business challenges around automated transaction processing and solution enablement. GLG is the world’s insight network. It connects decision makers to the right experts so they can act with the confidence that comes from true clarity and have what it takes to get ahead. Its network of experts is the world’s largest and most varied source of first-hand expertise.
Head of Sales and Business Development
Transaction JunctionHead of Sales and Business Development
May. 2021City of Cape Town, Western Cape, South Africa
Head: Corporate and Key Accounts - Commercial Payments
Absa GroupHead: Corporate and Key Accounts - Commercial Payments
Sep. 2019 - May. 2021
Key Account Manager - Key Accounts
Absa GroupKey Account Manager - Key Accounts
Sep. 2012 - Sep. 2019Cape Town Area, South AfricaOverall resposibility of strategic management and growth of Key Accounts
Corporate Manager
FNB Merchant ServicesCorporate Manager
Apr. 2008 - Aug. 2012Overall responsibility for the delivery of strategic relationship management to Corporate Clients Summary of duties and responsibilities Manage, control and co-ordinate the corporate retailer liaison function for all Regional based Head Offices. Actively pursue new business within the Corporate environment. Client Retention. Control all aspects of administration, planning, monitoring and implementation of all activities related to corporate clients. Compile and implement a customer retention strategy. Continually aware of the needs and requirements of the corporate market in order to identify, develop and maintaining new business opportunities. Compile and analyse statistical information related to corporate client activity (turnover, profitability, etc.). Key Account Management to top clients, supported & managed by Service Level Agreements. Management of industry issues as required. Provide input in terms of strategy, pricing and financial performance of corporate clients. Compile business plans and proposals including RFQ's, RFA's and SLA's. Liaison with other regions where corporate relationships are concerned. Authorising changes on merchants profiles. Plan and co-ordinate a structured client visit programme. Telephonic and personal support to internal and external clients as required. Formal correspondence on all merchant communication received. Management of corporate consultants and administration staff, including performance management, development plans etc. Overseeing of projects relating to client system integration and certifications.
Relationship Consultant
FNB Merchant ServicesRelationship Consultant
Jan. 2005 - Mar. 2007Purpose Responsible for maintaining a portfolio of 987 clients. Responsibilities include servicing these clients, training programs, exploring opportunities of cross selling, ensuring the retention of these merchants by assuming responsibility for the relationship function. Other duties included: Courtesy calls to new and existing clients Training/Presentations/Fraud Presentations Courtesy Calls to FNB Branches and Branch Presentations Cancellations Follow up on repair and upgrade/swop and technical calls logged to 3rd Party vendor Rates - financials on clients revenue Inactive Report Client Queries/Requests Unpaid Commissions/Connectivity/Unusual Activity/Inactive Merchants POS Logistics and Software implementation Reports Balance Scorecards every quarter
Sales & Marketing Consultant
2003 - 2005Sales & Marketing Consultant
Jan. 2003 - Oct. 2005My responsibilities included ensuring growth of new business by promoting the use of all the Business Unit's Products, Solutions and Services. Other duties included: New Enrolments/Conversion Sales/Additional Outlets Cold Calling / 'Hunting' Follow up leads from First National Bank Branches Presentations to prospective new clients/Fraud training Branch Visits
Corporate Consultant
Speedpoint Business UnitCorporate Consultant
Jan. 2001 - Jan. 2003Appointed as Corporate Consultant in 2001. This role covered the responsibility of ensuring the retention of existing Corporate Merchants by assuming responsibility for the relationship and controlling of all aspects of the administration which ensures further growth without incurring risk or loss. Awareness of needs and requirements of the market, creating and retaining new business opportunities. Managing relations with the client and contacts within the group ensuring that relationships are established and cemented with both clients and service providers. Overseeing speedpoint installations and integrations of all new Corporate outlets, attending Corporate meetings with Maxine Peters, preparation of Financial Reports as well as Presentations to Head Offices and doing courtesy calls to the various branches of our Corporate outlets. Corporate accounts looked after
Operations Manager
ICL (PTY) LtdOperations Manager
Jan. 1994 - Jan. 1996FNB SpeedPoint Division was contracted out to ICL upon which I was offered the position of Operations Manger - overseeing Pretoria, Nelspruit and Polokwane regions Duties and Responsibilities: Managing, controlling and co-ordinating all aspects of daily activities as required by FNB Card. Managing teams in 3 different regions in their daily tasks of installation, training and technical support to FNB Merchants. Controlling all aspects of HR including disciplinary actions. Weekly meetings with management at FNB Card to discuss SLA guidelines as well as finding solutions to business constraints Implementation of new FNB Products to the market (Server 3 - LAN Compacts) Managing and maintaining staff performance through ongoing workshops Month end reports and presentations to ICL Head of Business Development Managing relations with merchants and staff ensuring that relationships are established and ongoing. Software Microsoft Excel, Microsoft Word, Microsoft Powerpoint

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