FNB Merchant ServicesCorporate Manager
Apr. 2008 - Aug. 2012Overall responsibility for the delivery of strategic relationship management to Corporate Clients Summary of duties and responsibilities Manage, control and co-ordinate the corporate retailer liaison function for all Regional based Head Offices.
Actively pursue new business within the Corporate environment.
Client Retention.
Control all aspects of administration, planning, monitoring and implementation of all activities related to corporate clients.
Compile and implement a customer retention strategy.
Continually aware of the needs and requirements of the corporate market in order to identify, develop and maintaining new business opportunities. Compile and analyse statistical information related to corporate client activity (turnover, profitability, etc.). Key Account Management to top clients, supported & managed by Service Level Agreements.
Management of industry issues as required.
Provide input in terms of strategy, pricing and financial performance of corporate clients.
Compile business plans and proposals including RFQ's, RFA's and SLA's.
Liaison with other regions where corporate relationships are concerned.
Authorising changes on merchants profiles.
Plan and co-ordinate a structured client visit programme.
Telephonic and personal support to internal and external clients as required.
Formal correspondence on all merchant communication received.
Management of corporate consultants and administration staff, including performance management, development plans etc.
Overseeing of projects relating to client system integration and certifications.