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Work Background
GLGNetwork Member
Jan. 2025South AfricaAs a GLG Network Member, I bring 20+years’ of experience in the Payments industry, helping and guiding clients to find solutions and solve some of their business challenges around automated transaction processing and solution enablement. GLG is the world’s insight network. It connects decision makers to the right experts so they can act with the confidence that comes from true clarity and have what it takes to get ahead. Its network of experts is the world’s largest and most varied source of first-hand expertise.
Transaction JunctionHead of Sales and Business Development
May. 2021City of Cape Town, Western Cape, South Africa
Absa GroupHead: Corporate and Key Accounts - Commercial Payments
Sep. 2019 - May. 2021
Absa GroupKey Account Manager - Key Accounts
Sep. 2012 - Sep. 2019Cape Town Area, South AfricaOverall resposibility of strategic management and growth of Key Accounts
FNB Merchant ServicesCorporate Manager
Apr. 2008 - Aug. 2012Overall responsibility for the delivery of strategic relationship management to Corporate Clients Summary of duties and responsibilities Manage, control and co-ordinate the corporate retailer liaison function for all Regional based Head Offices.
Actively pursue new business within the Corporate environment.
Client Retention.
Control all aspects of administration, planning, monitoring and implementation of all activities related to corporate clients.
Compile and implement a customer retention strategy.
Continually aware of the needs and requirements of the corporate market in order to identify, develop and maintaining new business opportunities. Compile and analyse statistical information related to corporate client activity (turnover, profitability, etc.). Key Account Management to top clients, supported & managed by Service Level Agreements.
Management of industry issues as required.
Provide input in terms of strategy, pricing and financial performance of corporate clients.
Compile business plans and proposals including RFQ's, RFA's and SLA's.
Liaison with other regions where corporate relationships are concerned.
Authorising changes on merchants profiles.
Plan and co-ordinate a structured client visit programme.
Telephonic and personal support to internal and external clients as required.
Formal correspondence on all merchant communication received.
Management of corporate consultants and administration staff, including performance management, development plans etc.
Overseeing of projects relating to client system integration and certifications.
FNB Merchant ServicesRelationship Consultant
Jan. 2005 - Mar. 2007Purpose
Responsible for maintaining a portfolio of 987 clients. Responsibilities include servicing these clients, training programs, exploring opportunities of cross selling, ensuring the retention of these merchants by assuming responsibility for the relationship function. Other duties included: Courtesy calls to new and existing clients
Training/Presentations/Fraud Presentations
Courtesy Calls to FNB Branches and Branch Presentations
Cancellations
Follow up on repair and upgrade/swop and technical calls logged to 3rd Party vendor
Rates - financials on clients revenue
Inactive Report
Client Queries/Requests
Unpaid Commissions/Connectivity/Unusual Activity/Inactive Merchants
POS Logistics and Software implementation
Reports
Balance Scorecards every quarter
2003 - 2005Sales & Marketing Consultant
Jan. 2003 - Oct. 2005My responsibilities included ensuring growth of new business by promoting the use of all the Business Unit's Products, Solutions and Services. Other duties included: New Enrolments/Conversion Sales/Additional Outlets Cold Calling / 'Hunting'
Follow up leads from First National Bank Branches
Presentations to prospective new clients/Fraud training
Branch Visits
Speedpoint Business UnitCorporate Consultant
Jan. 2001 - Jan. 2003Appointed as Corporate Consultant in 2001. This role covered the responsibility of ensuring the retention of existing Corporate Merchants by assuming responsibility for the relationship and controlling of all aspects of the administration which ensures further growth without
incurring risk or loss.
Awareness of needs and requirements of the market, creating and retaining new business opportunities.
Managing relations with the client and contacts within the group ensuring that relationships are established and cemented with both clients and service providers.
Overseeing speedpoint installations and integrations of all new Corporate outlets, attending Corporate meetings with Maxine Peters, preparation of Financial Reports as well as Presentations to Head Offices and doing courtesy calls to the various branches of our Corporate outlets. Corporate accounts looked after
ICL (PTY) LtdOperations Manager
Jan. 1994 - Jan. 1996FNB SpeedPoint Division was contracted out to ICL upon which I was offered the position of Operations Manger - overseeing Pretoria, Nelspruit and Polokwane regions Duties and Responsibilities: Managing, controlling and co-ordinating all aspects of daily activities as required by FNB Card. Managing teams in 3 different regions in their daily tasks of installation, training and technical support to FNB Merchants. Controlling all aspects of HR including disciplinary actions. Weekly meetings with management at FNB Card to discuss SLA guidelines as well as finding solutions to business constraints Implementation of new FNB Products to the market (Server 3 - LAN Compacts) Managing and maintaining staff performance through ongoing workshops Month end reports and presentations to ICL Head of Business Development Managing relations with merchants and staff ensuring that relationships are established and ongoing. Software Microsoft Excel, Microsoft Word, Microsoft Powerpoint
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