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Work Background
Deloitte ConsultingDelivery Manager
Sep. 2024Brno Metropolitan Area
CapcoPrincipal Consultant
Mar. 2022 - Sep. 2024Bratislava, SlovakiaSenior Project & Program Manager. Waterfall or Agile, small or large scale, diversely deployable.
Ingersoll RandCustomer Service Manager
Mar. 2021 - Feb. 2022Brno, South Moravia, CzechiaDirects the customer service function, drives the organization to ensure stellar Customer Experience Leads a department 90+ employees, 5 direct reports
Aligns the Brno division with corporate strategy
Drives sustainable improvement
Builds competent and loyal work force through recruitment, training, coaching
Creates strong talent pool and succession planning
KBC Bank & VerzekeringCredits Domain Expert
Jul. 2019 - Mar. 2021District Brno-City, Czech RepublicDrives full scale outsourcing projects. SPOC towards strategical program from HQ. Responsible for all transitions from international branches (Western Europe, Asia Pacific, NY). Realization of a sequence of limited size outsourcing projects, making sure these comply with program governance and -standards. Aids and supports department head with all reporting and miscellaneous tasks towards top management as well as internal cascade. Internal lecturer and consultant on project management practices.
KBC Bank & VerzekeringTransition Project Manager
Aug. 2015 - Jul. 2019District Brno-City, Czech RepublicResponsible for the coordination of migrating activities from corporate headquarters to local SSC, ensuring continued profitability as well as maintenance of service standards and client relationships. Builds functional teams from the ground up. Safeguards project budget, schedule and the scope; carries out communication plan, produces reporting towards project sponsors and other stakeholders. Facilitates and maintains communication channels to all hierarchical levels including senior management. Ensures that the integrity of the service provider as well as the service provided remain intact by applying the agreed methodology with a critical sense at all times.
Global Load ControlDuty Manager
Oct. 2013 - Jul. 2015District Brno-City, Czech RepublicOperational manager responsible for supervising daily operations in a 24-7 shift based system with up to 40 staff at a time; communication SPOC for headquarters and other involved remote departments in case of complications; responsible for escalation and reporting of all irregular issues that arose during production. People manager responsible for performance management and coaching of a team of 8-10. Facilitator and instructor of employee-engagement program pillar about project management (see projects)
Global Load ControlInternal Auditor
Nov. 2009 - Jul. 2015District Brno-City, Czech Republicauditing processes in order to ensure
continual compliance with ISO 9001:2008
Global Load ControlSenior Loadcontrol Agent
Jul. 2008 - Oct. 2013Centralized loadcontrol for the entire
fleet of the DLH and 33 other airlines.
Occasional coaching of new collegues.
Celebi Ground Handling Hungary Ltd.Operations Officer
Feb. 2005 - Jun. 2008Liszt Ferenc International Airport, BudapestOrganization of turnarounds with respect to all aspects of ground handling. Coordinating teams to ensure safe and timely turnarounds.
Weight- and trim calculations in several DCS systems as well as manually.
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