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Work Background
Neighborhood LoansProducing Branch Manager
Jan. 2021Greenville, South Carolina, United States
Homebridge Financial Services, Inc.Sales Manager - Producing
May. 2019 - Jan. 2021Las Vegas, Nevada
Citywide Home Loans, LLCSales Manager - Producing
Nov. 2017 - May. 20194040 Eastern Ave, Las Vegas, NV 89118Experience includes loan origination, sales management, branch management, pipeline reporting, business development and operations management as well as underwriting for multiple years. • NMLS #738793 • Corp NMLS #67180 • CA-DBO738793
Envoy MortgageBranch Manager- Producing
Sep. 2016 - Nov. 2017Las Vegas, Nevada
Evergreen Home Loans NMLS 3182Production Manager / Originator
Jan. 2016 - Aug. 2016Las Vegas, Nevada Area
New American FundingRegional Production Manager
Jun. 2014 - Dec. 2015Las Vegas, NevadaNew American Funding – Area Production Manager Job Duties: Be the “glue” that holds processing, underwriting and the Sales team together. Work closely with processing supervisor and 3Branch Managers in regard to timeline expectations and solutions to difficult scenarios and situations. Act as a “translator” for the loan to the underwriter and to Credit Policy when needed. Manage the entire pipeline by Close of Escrow and by turn-time / service level agreement. Provide scenario help and additional training to the sales team. Assist with the movement of files according to our own management approach by backing in to COEs. The goal is to have the loan(s) in for final 10-12 days prior to the COE to allow time for file clearance, new disclosure requirements due to TRID, and delivery of docs at least 5 days prior to the COE. Train at a corporate level on this management approach and assist in the building of an automated report for our company based on the daily reports I run in our branches. Maintain our builder relationships as their preferred or 2nd lender including problem-solving, regular updates and sales office visits. Constantly work to maintain positive morale and team work atmosphere in our branches and with our extended partners company-wide.
CitiOperations Manager / Asst VP
Jan. 2012 - Jun. 2014Las Vegas, NVJob Duties: Manage team of 8 underwriters, 7 processors and 1 team lead for Citibank retail operations. Manage the production of my processors and underwriters as well as load- balance when necessary to meet goals and exceed standards. Keep team up-to-date with status of the pipeline as well as changes to guidelines and process workflows. Ensure the completion of required training. Help new underwriters and processors with on-boarding including guidance with regard to systems, underwriting and processing loans, payroll, human resources, etc. Worked closely with the aligned sales manager to train and mentor the loan officers and their assistants to achieve the most efficient experience from application through funding. Re-work loans in order to qualify and mentor underwriters in regard to best practices. Host regular meetings with operations team and sales to create one cohesive unit to achieve and exceed production goals.
CitiSr. Underwriter
Aug. 2009 - Jan. 2012Las Vegas, NevadaJob Duties: Regularly one of the top-performers for production in underwriting. Underwrite applications to conventional guidelines, meet and exceed weekly quotas, maintain a position as one of the top performers in the Las Vegas branch. Experience with DU/LP and manual underwrites. Participate in Quality Control and Underwriting Performance Reviews- maintaining an average of 90% or better. Go-to person for complex deals. Communicate with sales team in regard to scenarios and difficult loans in process. Mentor underwriters on the team. Implement strategies to develop our team of underwriters as well as the Sales partners. Train the processing team and delegate to our Team Lead regarding further processor development. Correct certain “practices” and install new “best practices Develop process flow solutions and track progress.
Bank of AmericaLoan Specialist / Underwriter
Aug. 2005 - Jul. 2009Seattle, WA and Las Vegas, NVJob Duties: Process and Underwrite files according to conventional guidelines (whether conforming or jumbo). Experience with ‘Clues’ (AUS) and manual underwrites. Maintain position as a top producer. Keep the file from “cradle to grave” meaning from application through funding: set-up, process, underwrite, doc, wire and fund. Train new employees on systems, workflow, quality and production.
ChaseLoan Processor
Feb. 2002 - Jan. 2004Seattle, WashingtonJob Duties: Assist 1 loan officer with multi-million dollar pipeline in Seattle, WA. Take applications, analyze scenarios, select loan program, gather documentation, process the documentation and prepare it for underwriting. Open title/escrow orders, order credit and run AUS. Communicated with loan officer, 3rd party affiliates and customers directly.
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