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Work Background
Workingmoms CanadaFounder
Aug. 2022Canadá
Workingmoms.latinaFounder
Nov. 2019ChileWe are a firm that understands the reality of working mothers and we support them so that they can fulfill themselves both professionally and personally without guilt. We want all working mothers to recover their smile and thus, raise happier children.
Workingmoms.latinaAuthor
Nov. 2019Motherhood Revolution - Connect to your inner power, free yourself from guilt and create balance in 4 steps
PositronVP Business Development LATAM
Aug. 2018 - Oct. 2022Chile- In charge of all new business development in Latinamerica
- Managing all partners and distributors to ensure succesful market entry in each country
- Responsable for the sales of all LATAM countries of all product line
PwC ChileSenior Manager - Strategy & Operations
Jul. 2012 - Nov. 2017Chile- Created the PwC Customer practice in Chile which works from developing the sales strategy of a company to its implementation and maintenance. Specifically working on strategy, customer experience and sales transformation.
- Develop new opportunities and managed projects in different industries including: commercial due diligence, process definition and improvement, benchmarking studies, strategy, etc.
- Led sales capability training sessions with different companies so that they could improve their sales team capabilities to increase revenue
- Based on international success cases and on her certification on the norm 3262 (gender equality and family balance), generated new projects which translated in opportunities for different companies to retain female executives and generate a better gender balance in all levels of the organizations.
- Leveraged her Canadian experience in mobile payments to advice different entities on their strategy online and mobile, analyzing different cases globally.
- Successfully managed multidisciplinary teams to implement different projects, aligning them, motivating them and leading them to the success of the projects. - She advises clients on how to leverage enterprise data to make better informed management decisions. - While she has lived in different markets and countries, she has successfully built trusting relationships with clients and different opportunities from scratch. Her ability of knocking and opening doors along with my business acumen and presentation skills, play a key role in her role
CIBCSenior Product Manager - New Strategic & Payment Initiatives
Jun. 2011 - Jul. 2012Toronto, Canada Area- Led focus groups for the naming and part of the functionality of CIBC Mobile Payment App to ensure customers view was reflected on the mobile app
- Developed executive presentations that showed executives where the market was leading in Mobile and presented strategies to help executive decisions.
- Participated and provided feedback on the Canadian Mobile Standards launched by the Canadian Bankers Association in order to create mobile standards that would be based on a seamless customer experience.
- Accountable for planning, initiation, delivery and review of projects related to payment products and services associated with CIBC retail banking products
- Conduct feasibility studies, project prioritization and make recommendations for new services and other deliverables to senior management
- Review, assess and approve options and proposals regarding developments for projects, products or services and make suggestions to senior management regarding their strategic value, impact, effectiveness, feasibility and alignment to overall business strategies.
- Perform marketplace trends, competitive developments, research and analysis of new opportunities in the marketplace and their ability to support CIBC’s retail business strategy.
- Obtain agreement to the new product or service consumer offer within the key business stakeholders in the bank, including Segment, Strategic Planning, Risk, Legal, Fraud, Security and other involved departments. - Develop and obtain approval on business cases outlining the project goals, term of reference, product features, pricing, revenue, customer offer, distribution and associated costs and a detailed cost benefit analysis. - Work effectively with other teams in project and program execution and management to ensure smooth project delivery. Key partners include technology teams, business analysts, project managers, segments, and delivery channels. - Build internal and external relationships as required
CIBCSenior Project Manager
Jun. 2009 - Jun. 2011Toronto- Successfully managed multiple challenging projects on time while keeping them in scope and on budget. Some examples include: o A work package that was part of the program which introduced Visa Debit in Canada. Cross functional teams needed to be aligned to meet tight deadlines in order to achieve the 'first on the market' advantage
o A project that reduced financial risk by creating technology efficiencies that reduced Centralized Instrument processing time by 24 hours. Also, it changed branch processes to meet CPA (Canadian Payments Association) timelines
o A project that looked at the overall strategy on how registered and non-registered GICs are sold within the bank. Analyzing application rationalization and outsourcing. - Negotiated client-driven change on requirements during the implementation of projects while avoiding scope creep - Managed a team of more than 40 people in Canada, including Developers of different applications, Business Analysts & Quality Assurance Specialists. The team also had some people abroad - Received the Quarterly Achievers Award and Impact Award twice for consistently making an outstanding contribution to CIBC, demonstrate core values of trust, teamwork and accountability, and support CIBC’s vision of being the leader in client relationships
CIBCAssociate, Technology Leadership Program
Jun. 2008 - Jun. 2009Toronto, Canada AreaRotation #1
- Developed a new process for identifying Operational Risks in the implementation of the bank’s technology projects. The process provides a standard and consistent method by which releases and/or changes are assessed, their associated operational risks identified, corresponding mitigations tracked and reported to Technology Executives
- Participated in the development of a Cost Management and Chargeback Model within Technology Operations. Interviewed stakeholders at different levels in the company and strategized the best way to cost technology to the business units and charge it back to the appropriate line of business
- Involved in a departmental restructuring and applied Change Management skills to simplify processes and achieve greater efficiencies Rotation #2
- Successfully managed a project to introduce a new product, which involved managing a $1 Million dollar budget
- Managed a team of 10 people including Developers, Business Analysts and Quality Assurance Specialists in Canada and abroad
- Communicated with executives on status and risks for the duration of the project
PositronProject Manager
Jun. 2006 - Mar. 2008Montreal, Canada Area- Managed a portfolio of projects of more than $10 Million in the United States and $4 million in Latin America, successfully completing them on time, budget and scope. Managed one of the most challenging customers that the company had
- Communicated with the client (upper management and dispatch 911 centers) to gain an understanding of their business requirements and translate them to the technical team at Positron to develop appropriate solutions
- Evaluated and quantified project risk profiles and worked with the team to design mitigating solutions
PositronInternational Business Development Analyst
Apr. 2004 - Jun. 2006Montreal, Canada Area- Solicited business opportunities in various Latin-American and Asian countries, leading to $11 Million in contracts and a breakthrough opportunity for the company in Chile with a $7 Million project
- Developed relationships with potential partners/customers/authorities and with government agencies in Canada and abroad to develop sales leads and conduct product demos - Conducted market research in Asia and South America to understand their culture and needs, build relationships with potential clients to create new opportunities and finalize the sale of the company’s services
C.I Penta Floral S.AMarketing and Commercial Assistant
Sep. 2002 - Sep. 2003- Worked directly with the CEO of the company define business objectives and strategy
- Developed a value proposition through the new portfolio of products and helped hire new employees
- Developed innovative marketing strategies for customers including pricing strategies that responded in a timely manner to market changes and increased sales for both the company and the client
- Managed the relationship with key clients to persuade them to switch from the competitor’s products and build trust in the company differentiating the company with a high quality service and product
Xerox CanadaAccount Manager
Jun. 2001 - Jul. 2002Canada- Achieved sales targets and generated more than $3 Million in new business for the Company
- Created client-specific case analysis and provided customized solutions leading to the establishment of new Client relations
- Obtained the Recognition of Outstanding Professional Performance and Leadership in the Basic Sales Program
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