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Work Background
VitalCaring GroupPresident, Pediatrics & Personal Care Services
Jan. 2024 - Sep. 2024Dallas, Texas, United StatesLeading strategic operations for Pediatric Home Health and Personal Assistance Services, focusing on delivering high-quality, patient-centered care while aligning with financial and regulatory goals. Driving operational innovation to enhance patient satisfaction and outcomes, achieving a 20% increase in satisfaction through data-driven care plans. Building partnerships with payors to establish Value-Based Care frameworks and optimizing processes for efficiency and growth.
A First Name BasisChief Operations Officer
Jan. 2022 - Jan. 2023Dallas-Fort Worth MetroplexDirected strategic planning, operations, and financial initiatives to improve organizational performance and care delivery. Spearheaded key projects, including establishing a corporate HQ, launching a call center, and implementing lean methodologies that reduced overhead costs by $100K. Championed compliance efforts, introduced risk management strategies, and collaborated on Value-Based Care models to optimize patient outcomes and financial results.
AccentCare, Inc.Vice President, Operations - PCS
Feb. 2018 - Jun. 2022Dallas/Fort Worth AreaDrove operational excellence within the Personal Care Services division, implementing transformative strategies to streamline processes and enhance care standards. Captured $2M in OPEX savings through new technologies and operational efficiencies. Strengthened leadership pipelines through development programs and improved customer satisfaction by restructuring shared services and branch operating models.
Surgical Care AffiliatesSr. Director - Optimization
Jan. 2016 - Feb. 2018Dallas, TXEstablished and led the Process Excellence (RISE) program, optimizing revenue cycle, supply chain, and HR functions. Delivered innovative solutions to empower leaders, streamline operations, and enhance experiences for patients, physicians, and teammates.
Process Excellence Partners (PXP)Principal
Oct. 2015 - Dec. 2019Dallas, TXStrategy, Change Management, Operations Leadership and Business Development expertise focused on achieving breakthrough results and value for customers, stakeholders and business. I partner with clients leading business initiatives and managing cross-functional teams to build a unified approach to realizing the highest potential and impact to the fiscal bottom line.
Jabian ConsultingDirector
Sep. 2014 - Oct. 2015Dallas/Fort Worth AreaExecutive leader supporting the newly established Dallas office in excellent client delivery, brand awareness and market growth. Jabian Consulting is an IT and management consultancy that applies senior level consulting specialists to our client's top priority projects. Jabian focuses on creating and implementing strategies, enhancing business processes, developing human capital, and better aligning technology to help our clients drive business value by increasing revenue and decreasing operational costs.
Jabian Market Offerings Include: - Business Strategy: Planning, Governance, Innovation, Product & Marketing Strategy, Mergers & Acquisitions - Operational Excellence: Process Optimization, Program & Portfolio Management, Supply Chain - Customer Strategy: Customer Relationship Management (CRM), Customer Insight, Sales Effectiveness - Technology Leadership: Strategy & Planning, Governance, Methodology, Enterprise Architecture - Technology Execution: Project Management, Requirements, Design & Delivery, QA/Testing - Human Capital: Change Management, Organization Design, Training Recent Awards: - Vault.com Consulting Firm Rankings - #1 Philanthropy, #1 Travel -2014 - Atlanta Journal Constitution's Great Places to Work - 2014 - National Association of Business Resources 101 Best & Brightest - 2014
- Inc. 500 | 5000 - 2014
Point BPrincipal & Owner; Operations & Process Improvement
Aug. 2012 - Sep. 2014Greater Seattle AreaPartnered with healthcare organizations to define strategic goals and implement actionable plans. Delivered data-driven insights and tailored solutions to improve operational performance, reinforcing Point B’s reputation for excellence.
AccentureExecutive
Jan. 2006 - Aug. 2012Led global teams in driving business transformation and Continuous Process Improvement (CPI) strategies across healthcare operations. Designed and executed efficiency projects, training initiatives, and value stream analyses to achieve sustainable operational improvements.
George GroupEngagement Director
Jan. 2006 - Jan. 2009Strategic and Continuous Process Improvement account director, responsible for 2 government accounts within the US Navy and Defense Logistics Agency (DLA). Responsibilities include; leadership in developing strategy for deploying CPI throughout the command, managing team in delivery of Continuous Process Improvement training, project execution, and coaching and mentoring organic resources. Conducting Value Stream Analysis and project identification workshops both nationally and internationally.
Standard RegisterRegional Mgr. Business Excellence
Aug. 2005 - Jan. 2006Managed and accountable for Lean Six Sigma Methodologies throughout Six Facilities in Central Region. This includes training and awareness of Lean and Six Sigma, Process and Product flow, Monthly Scorecards and Metrics, and project mentoring to 50+ GBs and 5 BB. Other responsibilities include customer facing scorecards and improvement opportunities, New Customer Implementations, SAS 70 Facilitator and the Corporate Technical Group Six Sigma Representative.
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