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Work Background
Heavens Portfolio EuropeManaging Director
Sep. 2024SwitzerlandProviding clients with sales activities in Europe linked with high end tourism, part of the Heavens Portfolio Group
Le Grand Jardin CannesSales Director
Sep. 2022 - Jan. 2024Private property of 12 bedrooms on the prestigious Island St-Marguerite in Cannes, France
Graubünden Ferien - GRFBusiness Development Specialist
Aug. 2019 - Sep. 2024SwitzerlandGRF started in 2019 a strong project to promote the beauty of the Grisons (Graubünden) in GCC; China and USA markets with more to come.
Hochalpines Institut Ftan AGBusiness Development Specialist
Jan. 2019 - May. 2020SwitzerlandHIF is a co-educational secondary school offering regional (Swiss Matura) and international programmes (IGCSE, IB) for students in school years/grades 7 to 12 in Ftan, just 2h30 from Zurich Airport
Ultima CollectionDirector of Sales And Business Development
Oct. 2018 - Jan. 2024SwitzerlandDOS for Ultima collection (6 properties - Gstaad; Crans-Montana; Geneva; Megève; Courchevel; Corfu)
Consult'ROwner and Founder
Jul. 2017SwitzerlandIndependent consultancy to improve the visibility of your Brand and help you build a business development strategy. Business development in the following fields: Luxury Hotels, Villas, Chalets and Medical tourism. Services available for companies located in Switzerland and abroad with a vast network of partners to assist with growth in Brazil, Europe, GCC, India, Asia and Australia / New Zealand.
Double Check AGHead Of Business Development
Sep. 2015 - Jul. 2017SwitzerlandDouble Check AG is a sister company of "The Kusnacht Practice" Responsible for Client Relations, Public Relations and Marketing / Sales Concept. Managing all partners and Fairs / conventions, together with sales calls trips in Main markets : Russia - CIS Countries - GCC - China and Europe
The Kusnacht PracticeBusiness Development Executive
Sep. 2015 - Jul. 2017Zürich Area, Switzerland
Zurich Airport LtdGroup Marketing Manager VIP
Nov. 2013 - Sep. 2015Zürich Area, SwitzerlandHead of Team in Zurich Airport for the VIP Services (www.zurich-airport.com/vip) VIP Service is for passengers with high standards in comfort, discretion and time management – regardless of their airline or booking class. We offer you a variety of services, all of which aim to make your stay at Zurich Airport as pleasant, relaxing and efficient as possible
dnataProduct Manager Premium Services Switzerland
Jul. 2013 - Sep. 2013Zürich and GenevaEstablishing and Creating new Premium Services for both ZRH and GVA stations.
dnataPassenger Care Manager
Jan. 2010 - Jun. 2013Manage all aspects of KPC service within Dnata. Devise and drive continuous improvements to maximise productivity, service levels, and flexibility. Supervise and direct 30 personnel. Achievements:
Established newly opened Business and 1st Class lounge as superior client-focused operations, adopting management, and redesigning offerings to optimally fit customer needs.
Pioneered unique VIP service at airport, Premium Geneva, with minimal investment (US$5K), championing strategic business plan, setup, and launch including creating all aspects of website.
Eased union pressure regarding Lost & Found team, restructuring and enhancing management.
Built new customer-focused team of baggage handlers and drivers.
Junior and Teen CampDirector
Jul. 2007Passugg, SwitzerlandInternational Summer School for boys and girls from 6 to 16 years old. Located in Laax, open during the Summer for 7 weeks. Boarding and Day camp options. Open to collaboration with tourism industry.
dnataDuty Station Manager
Jan. 2007 - Jun. 2011Serve as local operations manager for all airlines at Geneva station; airlines include KL, AF, BA, EY, QR, and CO. Conduct audits of all UK airlines in accordance with Jarops regulations and UK Dft. Administer key accounts for British Airways. Hold authority for all final decisions. Provide statistical management. Liaise with Director of Handling and airlines regarding any problems or issues. Act as emergency and crisis manager. Train and mentor 9 other DSMs within Dnata. Serve as Security Coordinator, as well as Load Controller for BA. Achievements:
Optimised entire DSM organisation, conducting complete restructuring, and retraining 9 other DSMs; provided hands-on management of entire DSM organisation for 1 year.
Enhanced customer offerings, while improving billing accuracy, efficiency, and visual appearance, creating robust tool for ad hoc flights.
Mitigated multiple complex concurrent crises during winter operation such as 2-month power failure, severe weather conditions during holiday season causing 10,000 passengers to be stranded, and IT virus infecting airport PCs, building powerful team of 24x7 volunteers, and providing effective advice and solutions to superiors.
Earned maximum level of trust regarding crisis management from Airline Director due to outstanding performance, problem solving, and contributions.
Received numerous letters of commendation for airport authorities and Dnata.
SwissportService Manager
Jan. 2005 - Dec. 2006
SwissportCharter Manager
Jan. 2001 - Jan. 2007Provider of ground handling services for worldwide airlines in 177 airports in 36 countries.; Supervised, developed, and led strong team with ~40 members handling all check-in and gate operations. Managed seasonal charter operations during winter period. Defined service requirements in collaboration with airlines. Hired, trained, scheduled, and oversaw ~80 seasonal staff. Provided audit support. Achievements:
Achieved high levels of customer satisfaction, transitioning handling of all requests to team.
Played major role in gaining total autonomy from Board regarding handling of charter staff team, effectively presenting business case and reasoning without help from HR.
Saved substantial costs while ensuring all needs of seasonal team and operation were met, hiring and directing internal training of charter team capable of effective handling and solving any problems individually. Garnered superior trust from airlines; minimal audits conducted, and all yielded 0 or minimal results.
Maximised ability to manage shift rotations and staff contact base, creating Access-based software; in use to date.
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