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Work Background
Customer Service Representative
TeleperformanceCustomer Service Representative
Jun. 2024 - Sep. 2024Glasgow, Scotland, United Kingdom• Monitored customer accounts and transactions helping prevent fraudulent activity • Delivered high-quality inbound support for general enquiries, ensuring customer needs were effectively met and complaints resolved in line with policies • Applied strong active listening and problem-solving skills to ensure customer satisfaction in a fast-paced environment • Achieved high KPIs through professional, detail-oriented communication and effective questioning • Utilised IT skills to manage customer accounts efficiently in a high-demand environment • Ensured adherence to strict procedural guidelines to maintain data integrity and resolve issues effectively

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Freelance Data Analyst & Copywriter
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