TemplateMonsterSupport Department Weekend Shifts Manager
Oct. 2015 - Feb. 2016- Management of up to 25 technicians, coordination of their work on weekend shifts;
- Responsible for morning, day, and night shifts' workflow, schedule, tasks
distribution, and overall performance;
- Responsible for upselling additional products and services to customers, assignment
and fulfillment of customization services;
- Responsible for dealing with refund/exchange/chargeback threats and complaints
from customers, making them reconsider and continue to work with us;
- Ensuring high level of provided paid and free services;
- Fixing complex issues and customizing clients' websites upon request;
- Creating text and video tutorials for the TemplateMonster's help center.