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Work Background
TSA ManagementAssociate
Dec. 2022 - Jan. 2024Perth, Western Australia, AustraliaAs the Community and Stakeholder Engagement Manager on the Albany Ring Road project for Decmil, who is delivering the project for Main Roads Western Australia on a Design and Construct (D&C) contract. My role involves leading all community engagement activities throughout this phase of the project to ensure that stakeholders’ interests are taken into account. I am committed to maintaining positive relationships with our stakeholders while ensuring that they have an active voice.
South of Perth Yacht ClubMembership Chair - South of Perth Yacht Club
Sep. 2021 - Jun. 2022Applecross, Western AustraliaAs a member of the South of Perth Yacht Club management committee I chair the Membership Committee. This volunteer position welcomes new members into the club through running monthly inductions, hosting new members cocktail parties biannually and organising the Open Day. I wouldn’t be able to do any of this without the dedicated team of staff and volunteers.
Main Roads Western AustraliaActing Project Manager
Aug. 2021 - Nov. 2022Heavy Vehicle ServicesHeavy Vehicle Services is the directorate that manages restricted vehicle access on the road network. As a Project Manager, I am the driving force behind various IT and civil projects. Daily, I align project activities with business goals, construct detailed work plans, manage teams, achieve milestones, and communicate results across various stakeholder audiences.
Main Roads Western AustraliaActing CONNECT Support Co-ordinator
Sep. 2016 - Aug. 2021Perth, AustraliaIn this role, I was responsible for training and mentoring Community Stakeholder Engagement professionals contracting to Main Roads to use CONNECT, a customer relationship management tool, for recording stakeholder engagement activities associated with significant WA infrastructure projects. The Manager of Strategic Communication brought me onto the team to support the project manager and begin the implementation of an email and marketing automation software, ClickDimensions. After learning the software, I developed an overall project plan for how the organisation can use the program to gain efficiencies through automation and nurture campaigns. In addition, I designed custom funnels to automate stakeholder list-building and nurture campaigns to keep the community informed. ClickDimenison was successfully implemented and is used by Main Roads WA to distribute almost a million project and roadwork updates annually. I supported the project manager by developing multiple releases that have reimagined work processes that have allowed Main Roads to automate mundane tasks and reporting processes. The project had a significant impact on the way the organisation approaches stakeholder engagement and communications.
Main Roads Western AustraliaActing Digital Communications Manager
Jan. 2016 - Sep. 2016East PerthI was responsible for the management and development of 6 external websites, five social media channels and the owner of several digital communication policies. These policies covered roadwork, incident and social media communications. Managing a team of two Digital Communication Officers (L4) we produced and delivered digital communication plans for major projects and events. Production included writing website news stories, social media copy, creating visual media, Facebook ad campaign management and co-ordinating variable messaging systems with the Traffic Operations Centre. These projects and events included and are not limited to; Reid Highway bridge beam lifts, Aubin Grove Station project, Gran Fondo cycle event, City to Surf and more. I also provided digital communication advice, support and monitoring to the Strategic Communications
specialists on projects such as Perth Freight link, Roe 8 and NorthLink WA. During my time in this role, I helped build and enhance productive and professional working relationships with the major delivery partners and business enablers to deliver improved digital services. My last accomplishment was working with Perth Now to embed the Main Roads Traffic Map onto their news site and remove the Get the Bigger Picture campaign map. http://www.perthnow.com.au/news/western-australia/perth-traffic
Main Roads Western AustraliaActing Project Officer Public Relations
Jan. 2015 - Feb. 2016This role saw me develop and implement operational communication plans for internal stakeholders’ for major events and roadworks and deploy communications across Main Roads’ digital channels. I create and deliver integrated, consistent, timely and accurate digital communications by using a Content
Management Systems (CMS) and digital media platforms. During this role, I also provided web content to support to the Strategic Communications team and other internal customers to ensure timely and accurate project and program information via Main Roads’ external digital channels.
Department of Main Roads, Western AustralianHVO Information Officer
Jan. 2012 - Jan. 2015RedcliffeSince January 2012 I have been a member of the Main Roads WA team. Beginning my career in the Customer Information Centre and then moving the Heavy Vehicle Help Desk in December 2012. The six years prior to this I worked as an Administrator/Project Manager and have a broad range of experience from basic administration, project management and event management. BUSINESS RELATED TO NETWORK ACCESS Part of the function of the HVO Help desk is to provide support to stakeholders on RAV access to the State’s road network and how to apply regulations, operating conditions and RAV networks conditions to their business. Providing this advice requires a high level of analytical and problem solving skills to be able to interrupt and apply the correct information. Over the last 6 months we have been trained in the assessment of single trip applications which involves preforming assessment of the road network for the safe movement of OSOM loads. I have recently been taken off DOA on rows of 8 applications. CUSTOMER SERVICE Throughout my career my roles have all involved providing customer focused service. I provide proactive and responsive service that meets stakeholder needs. STAKEHOLDER RELATIONSHIPS As a Heavy Vehicle Helpdesk officer my daily role is to provide accurate advice to internal and external stakeholders. In previous roles I have liaised with Local Governments, industry bodies and interest groups and I could easily call on this experience when dealing with issues relating to RAV road network access. I have built and maintained working relationships with section staff and branch managers, within areas of Traffic Operations, Customer Information’s Centre and within various areas of Heavy Vehicles Operations
QANTAS LINK / COBHAM AVIATIONFlight Attendant
May. 2009 - Dec. 2012Perth, AustraliaMy last accomplishment was taking part in the CASA demonstration for the
approval of 1:38 cabin crew compliment. We were successful at completing this
and have begun operating as ‘3 crew’ on the 717 as of August 1st 2010. Being part of the Cabin Crew team that operated the Qantas Link B717 this role primarily
involved the safety and security of our passengers and the delivery of exceptional
customer service. The range of duties and responsibilities include; maintaining health and safety standards, care of passengers in flight, service of in-flight catering, refreshing of the aircraft after each flight, directing passengers to and from the aircraft, knowledge of CASA safety regulations, dangerous goods awareness, performing Senior First Aid where necessary, assist special needs passengers and escorting unaccompanied minors. The position requires a great
deal of personal flexibility with respect to hours of work, travel and availability 'on
call'.
BSTOREProject Manager
Apr. 2007 - Jun. 2008Perth, AustraliaOriginally being hired to act as the Marketing Officer my role quickly utilized my
small business skills and my title changed to Special Projects Manager. Carrying
on from my experience at Payce International I focused my attention on many
different areas of the business; Marketing, Human Resources and Recruiting,
Administration, Stock Control, Buying and IT. Again I worked alongside the Director and helped to implement change within the business. Highlights from my time at Bstore include developing the structure of the first written policies, procedures and product knowledge manuals. Leading up to the Christmas period I
coordinated the running of three casual leasing stalls all placed in major shopping
centers. This included; designing of the stalls, coordinating all IT and reporting,
recruitment of over 25 casual staff members, selection and ordering of stock, all
operations of running the stands. Another aspect to this role was running the company website which included;
managing the Google ad words campaign, update inventories, training staff on
handling customer enquiries, processing orders, briefing the development company
on changes and handling all issues relating to the site. The Website is the fastest
growing revenue stream of the business. Bstore was an excellent environment to
further advance my business development skills.
The Cobra GroupHead Administrator
Jan. 2002 - Dec. 2006Perth, AustraliaWorking along side the Managing Director I provided administration support, sales
reporting, company marketing, office management, travel arrangements and diary
management. I played a key role in the development of the business from its
move from Sydney to Perth. Over my time with the company I have managed an office staff of 2 to 3 administrators and mentored other administrators throughout the Cobra Group. My role included handling all administration and support for 20 to 80 sales representatives. All marketing and advertising to recruit the contractors to the company was my responsibility. I gained valuable experience in dealing with many authorities like IMMI, ATO and the ACCC. In my time with the company I have organized several State conferences, RnR weekends, State Christmas functions and special events. This role was challenging, varied and rewarding while dealing with a global supply company like the Cobra group.
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