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Work Background
StratusLead, Business Operations & Insights
Jul. 2023Rolling Meadows, Illinois, United States
gateretailRetail Analyst
May. 2022 - Jul. 2023
ButlerOnboarding Manager
Apr. 2022 - May. 2022
Westward360Director - Business / Offshore Operations
Aug. 2016 - Feb. 2022Greater Chicago AreaOversaw growth of offshore operations in the Philippines , resulting in a 14-fold expansion of the workforce in under six years
Developed competitive compensation initiatives for the offshore team, yielding 84% retention rate from 2017 to 2022
Collaborated with leadership team to understand impact of staffing costs to particular departments, and determine correct need based on role definition, task volume, and existing resources (personnel and technology)
Navigated team through one merger, six acquisitions, and two market expansions (Denver & Las Vegas)
Led formation of the Administrative Services Team, created to capture tasks and assignments not strictly belonging to existing roles in the management divisions
Systematized, with Administrative Services Team, onboarding and offboarding procedures for clients in management divisions, creating efficient methods for data entry, standardized systems setup, and effective communications with all parties involved
Enhanced frontline service delivery with Customer Care Team (12 representatives), optimizing company VOIP infrastructure with workforce management to handle a customer base of over 25,000 individuals across four local markets (Chicago, Woodstock, Denver, Las Vegas)
Established 24/7 live customer service scope, bringing emergency call triage and resolution in-house, and angling call management toward one-call resolution
Designed wireframes for proprietary property data application, ATLAS, to guide development efforts toward most useful product for team members
Assisted in the deployment and integration of various softwares, guiding team members on effective use practices as well as technical resolution
Assisted two key partners in day-to-day management of property portfolio, including vendor dispatch, capital project bid coordination, invoice approval, financial report preparation, financial review, Board meeting preparation, and general assistance with owner inquiries
Compass /Agent Services Associate
Feb. 2015 - Jul. 2016Washington D.C. Metro Area▪ Active Virginia Real Estate Salesperson License. ▪ Provided direct support to brokers and agents as needed to prepare properties for listing, showings, and open houses. ▪ Prepared marketing and informational materials for listing presentations given by brokers and agents. ▪ Maintained internal records of key transaction documents, such as listing agreements, agency disclosures, property disclosures, sales contracts, financial disclosure statements, transaction contingency addenda, and settlement statements. ▪ Processed transaction settlement recordation, confirming contract ratification and reviewing contingency agreements prior to settlement. ▪ Assisted brokers and agents in ensuring that all transaction deadlines are met, including ensuring the execution of any contingencies and purchase clauses to bring the transaction to close.
▪ Reviewed and managed commission disbursement for all eighty agents upon transaction settlement, working closely with Agent Finance Managers. ▪ Performed general administrative duties as needed by executive and senior staff.
Lindsay Reishman Real EstateOffice Assistant & Runner
Sep. 2014 - Feb. 2015Washington, D.C.▪ Provided direct support to brokers and agents as needed to prepare properties for listing, showings, and open houses. ▪ Assisted in coordinating and executing open houses, ensuring all event details are properly covered. ▪ Prepared marketing and informational materials for listing presentations given by brokers and agents. ▪ Drafted initial copies of major transactions documents, such as listing agreements, agency disclosure, property disclosure, sales contracts, closing statements, credit agreements, and escrow documents.
▪ Assisted brokers and agents in ensuring that all transaction deadlines are met, including ensuring all agreements with clients are executed.
▪ Performed general administrative duties as needed by executive and senior staff.
T and T Consulting Services, Inc.Executive Assistant
May. 2014 - Aug. 2014Falls Church, VA▪ Provided major proposal development support in response to government RFPs/RFQs, including technical writing, data and information collection, subject-matter research, and document formatting. ▪ Participated in proposal reviews, providing input for necessary action item steps, cross-checking proposals for compliance, and proofreading prior to final submission. ▪ Strategically led price/cost proposal development for multiple projects, resulting in $2.8M in new business. ▪ Drafted and coordinated execution of major business contracts, including business licensing, teaming agreements, non-disclosure agreements, and letters of intent. ▪ Acted as human resources coordinator for employee on-boarding and documentation; assists in writing offer letters, processing W2/1099 employment contracts, I-9 verification, employee information collection, payroll invoicing and processing, benefits administration, and work materials coordination. ▪ Assisted in successful transition to HR services provided by external private company. ▪ Acted as company accounting assistant, coordinating invoicing transactions for accounts payable and accounts receivable (AP/AR).
▪ Arranged various meetings for corporate team. ▪ Coordinated major company events. ▪ Performed general administrative duties for office development.
George Washington UniversitySenior Scheduling Coordinator
Aug. 2012 - May. 2014Washington D.C. Metro Area▪ Worked directly with clientele to make necessary arrangements for venue reservations and event planning. ▪ Ensured event contracts were written, delivered, and executed in a timely manner. ▪ Organized and maintained records to promote efficient and effective communication with clients. ▪ Provided immediate support to Directors (Associate & Executive) in maintaining electronic system for clients to input reservations.
Flanders Pediatric Dentistry, LLCAuxiliary Dental Assistant
Aug. 2011 - Aug. 2012▪ Assisted in daily office operation, with emphasis on the sterilization of clinical equipment under Occupational Safety and Health Administration guidelines. ▪ Recorded details of follow-up appointments for patients, helping practitioners make necessary arrangements for timely treatment. ▪ Maintained superior office organization, ensuring patient files continuously had clear, up-to-date information, including insurance records, payment history, and treatment completion. ▪ Successfully assisted in the implementation of Dentrix Dental Practice Management Software.
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