Sonder Inc.Head of Coaching & Culture
Aug. 2017 - Apr. 2023San Francisco Bay AreaAs Head of Coaching & Culture at Sonder, I pioneered a function that helped scale the organization from 150 to 2,500 employees, playing a key role during an IPO, a pandemic, and business model transformations. I adapted to the evolving market, balancing the needs of our clientele and people, and positioned myself as a trusted advisor at all levels—from front-line employees to the C-suite. Key contributions include: Built Culture Infrastructure: Designed innovative leadership programs that empowered leaders to thrive in constant change, addressing challenges like power dynamics, toxic leadership, and confidentiality while driving culture and performance. Strategic Advisor: Worked closely with the CEO and Executive Coach to define internal coaching functions, establishing a transparent, unified approach that fostered effective communication and trust across all levels. Cross-Functional Collaboration: Partnered with HRBPs to create HIPO identification systems and coaching tools, leading to a best-in-class coaching program with 80%+ satisfaction. Measured Impact: Utilized cultural engagement surveys to drive continuous improvements in employee experience, engagement, and performance, supporting the company through growth and transformation. Led Change Initiatives: Led DEII, wellbeing, and employee engagement initiatives to enhance organizational effectiveness and talent retention during periods of change. Strengthened Teams: Facilitated team-building workshops that emphasized relational intelligence and psychological safety, ensuring teams stayed aligned and connected, especially in hybrid environments. Coaching at Scale: Delivered various coaching experiences, from 360 assessments to rapid spot coaching, accessible to employees at all levels, fostering leadership development. Celebrated Culture: Contributed to company-wide events and offsites that celebrated Sonder’s people and culture, reinforcing our values and commitment to employees.