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Work Background
Tech Policy Design Institute (TPDi)Chief Operating Officer and Co-Founder
Jan. 2025Canberra, Australian Capital Territory, Australia
The Australian National UniversityHead of Governance and Operations
Sep. 2023 - Dec. 2024Canberra, Australian Capital Territory, AustraliaThe Tech Policy Design Centre (TPDC) is a nonpartisan, independent research organisation at the Australian National University. Our mission is to develop fit-for-purpose tech policy frameworks to shape technology for the long-term benefit of humanity. We work to mature the tech-governance ecosystem in collaboration with industry, government, civil society, and academia. As a member of the Executive Leadership Team, I actively shape the centre's strategic direction and provide independent advice to the Director. I also lead TPDC’s governance, operations, and special projects, establishing streamlined processes for the inaugural Independent Advisory Board and ANU-TPDC Governance Committee. I manage contracts worth over $3 million while optimising budgeting, procurement, and grant management processes. Implemented financial reporting and weekly leadership updates, enhancing transparency, strategic alignment, and decision-making. Automated workflows in Asana for event planning, communications, research projects, grants, and contract management, driving collaboration and efficiencies in the team.
National Judicial College of AustraliaBusiness and Program Manager
Jan. 2023 - Apr. 2023Canberra, Australian Capital Territory, AustraliaManaged the strategic redevelopment of NJCA's website delivering a modern, user-experience-focused design through an outsource partner in less than 45 days to meet business-critical timelines within allocated budgets. Conducted a global benchmark of similar organisations to provide recommendations to the CEO on upgrading the organisation's e-Learning platform.
Regional Development Australia ACTEvent Manager
Sep. 2022 - Jan. 2023Canberra, Australian Capital Territory, Australia
The Abbey by Daana & Daana CateringChef d’Inspiration at The Abbey by Daana & Daana Catering
Jun. 2015 - Dec. 2024Canberra, Australian Capital Territory, AustraliaConceptualised and led the culinary direction, earning Daana the 2022 National Gold Award for Best Indian Restaurant in Australia and ACT's Best Indian Restaurant from 2017 to 2023. Managed strategy, financial planning, marketing, HR, WHS, payroll, governance, and regulatory compliance, driving improved profit margins and business growth. Oversaw all operational aspects to ensure high-quality dining experiences and sustained excellence.
Since 2017, Daana has consistently received critical acclaim, accolades, and recognition, winning multiple awards from Restaurant Catering Association Awards, TripAdvisor, and AGFG. It has also been reviewed by Canberra Times Good Food Guide, Canberra Weekly, and RiotACT.
Academy of the Social Sciences in AustraliaManager - Public Forums and Communications, and Special Projects
Apr. 2012 - Oct. 2017Canberra, AustraliaLed the Academy Lecture Series, Symposium, and events, boosting social sciences engagement through strategic communications and digital transformation, including website redevelopment and digitising key publications. Managed Secretariat functions for the Executive Committee and Public Forums, organising meetings, preparing reports, and ensuring actionable outcomes. Oversaw the AASSREC (Association of Asian Social Sciences Research Councils) website, Membership Database, and Biennial Conference. Initiated the Academy's first Policy and Procedures Manual and serving as Acting Governance Manager for six months. On secondment to ACOLA, I led a three-year $1 million multi-disciplinary project, delivering a published report on Australia's comparative advantage to inform national policy development. Managed all aspects of project planning, administration, stakeholder engagement, and consultant contracts while supporting the report’s public launch with media releases and interviews. Conducted extensive research culminating in a Global Ranking Report and coordinated CEDA/IPAA surveys and an Ideas Jam. session, among others.
Sistema Shyam Teleservices Ltd (MTS India)Head-Service Excellence Department
Dec. 2008 - Jan. 2012Gurgaon, IndiaDeveloped and implemented the Customer Service Excellence strategy and key operational processes for the start-up operations, including Service Assurance, Training & Development, Knowledge Management System, Operational Compliance, CRM Enhancement (Customer Service User Interface) and New Product Launch Assurance. Conceptualised and implemented the Operation Effectiveness and Performance Management System through a balanced scorecard approach for linking Key Metrics to organisations' strategic objectives. Developed and managed financial and resource planning, budgeting, and related business analytics for customer service functions. Established and managed the organisation's Functional Audit and various Telecom regulatory and statutory compliance audits. Design and publish Performance Dashboards for various departments within the Customer Service Delivery function for different stakeholders, such as Leadership/Top Management, Operations teams, Corporate Centre Managers, etc. Formalised a comprehensive Performance linked Rewards & Recognition Program for Customer Service Delivery Function at MTS India Led and managed the large-scale CRM system development, integration, and migration for the Customer Service function and was part of the organisation's core team.
Bharti Learning Systems LimitedAssociate General Manager-Training & Performance Solutions
Oct. 2007 - Nov. 2008
Hindustan Unilever LimitedGroup Product Activation & Customer Care Manager
May. 2005 - Aug. 2007
NIS SpartaBusiness Performance Manager
Jan. 2004 - Jan. 2005
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