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Work Background
SkillsoftCustomer Success Manager
Jun. 2020 - Jan. 2022
Splash (SplashThat.com)Customer Success Manager
Oct. 2019 - Apr. 2020Relationship owner for a book of business, while focusing on client retention and expansion. Understand the dynamics of client’s business and execute account plans to identify, generate, manage, and close expansion bookings.
Places You'll Go TherapyCo-Owner
Apr. 2018
Places You'll Go TherapyCo-Owner
Apr. 2018
Reputation.comCustomer Success Manager (SaaS)
Jan. 2018 - Oct. 2019Tempe,AZBuild strong relationships with clients at all levels of the customer organization, ensuring their trust and satisfaction with our product offerings and support.
Manage all aspects of client success from initial onboarding, training, upsell and ultimately renewal.
Coordinate internal teams to deliver customized solutions and accomplish client specific KPI's.
Participate in client conferences and ran the Reputation.com booth at trade shows.
ValassisClient Coordinator / Campaign Management
Mar. 2015 - Sep. 2017Phoenix, Arizona AreaWork directly with Clients to develop and present marketing solutions using products such as newspaper, direct mail, digital, shared mail, social media and product sampling as part of the Media Delivery Team.
Facilitated and implement a refined marketing solution through systems and communication with internal functional areas as per client requirements. Participate in the Client strategic planning process to collect, refine, and interpret Client marketing solutions requirements for entry into appropriate internal systems and communication to internal/external stakeholders.
Translate Clients needs and directs internal cross-functional departments on Client expectations and influence internal cross-functional departments to deviate from standard expectations. Audit, apply, and manage Client requirements against outputs from other internal stakeholders to ensure Client requirements are met.
Investigate and resolve issues for job-related tasks, and own the escalation of issues as appropriate until resolved and compile and maintain client specific reports.
TP OrthodonticsSales
Aug. 2014 - Mar. 2015Scottsdale, ArizoneStreamline processes of servicing accounts to execute strategic initiatives to promote sales growth.
Exceeded sales quota by 100% through the development of a sound and efficient sales strategy—raised year to date performance by 20%.
Network effectively to build long-term relationships with existing customers as well as secure new accounts.
Verizon Wireless (Worldwide Wireless)Retail Leadership Development Program
Jun. 2012 - Aug. 2014Completed the leadership and development program by successfully learning 4 major positions including: Customer Service Representative, Retail Sales Representative, Assistant Sales Manager and Indirect Sales Account Manager. Provided proven coaching and motivational techniques to sales representative to ensure team exceeded goals. Developed growth strategy in conjunction with leadership team.
Managed 11 national accounts which contributed to increased sales.
Converted 100% basic phone users to smartphones by using exceptional sales knowledge and customer service.
Grew customer base and maintained current accounts resulting in exceeding sales quota 100% on a monthly basis
Plexus PilatesMarketing Intern
Oct. 2011 - May. 2012Implemented and executed business plan to connect Plexus to end-users.
Organized social media networks including: Twitter, Facebook and LinkedIn.
Students in Free EnterprisePROJECT MANAGER, VOLUNTEER, VP PROJECT DEVELOPMENT
Jan. 2010 - Jan. 2012Assisted 23 refugees in securing jobs by providing workshops on resume writing, job applications, interviewing and work skills. Managed 3 major projects which required supervising 4 project managers and a team of volunteers.
Taught classes at local high school focused on financial literacy, business planning and professional etiquette.
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