ULTIMATE COUNSELLINGMental health and Wellbeing Team Lead - Volunteer
Oct. 2020 - Mar. 2023London, England, United KingdomWorked as the head of the mental health support team and dedicated 20 hours a week to the role. My roles and responsibilities included; • Managing and coordinating a volunteer team that included 10 Mental health support workers.
• Allocated tasks and worked collaboratively with the team to ensure smooth delivery of services to our clients. • Carried out initial assessments, risk assessments, referral management and case load management to our service users. • Developed, engaged, and facilitated psychosocial group activities among our service users. • Prepared, planned, coordinated, and facilitated bi-weekly zoom mental health group therapy sessions of about 40-50 service users most of which were asylum seekers. • Improved service user participation and engagement in mental health awareness programmes and activities. • Trained new volunteers joining the organization with relevant skills they needed to provide a good service to our clients. • Created new opportunities for volunteer skills improvement through collecting their feedback on the organisation's service delivery and what ideas they would love to be implemented. • Managed the volunteers calendar rota and ensured coverage of key roles is obtained. • Reviewed work prepared by volunteers in preparations of bi-weekly meetings. • Attended regular training and supervision workshops for improved service user delivery.