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Work Background
ARW HomeLearning and Development Manager
Jul. 2021Boca Raton, Florida, United States
The ODP CorporationSenior Consultant, Learning and Development
Jan. 2016 - Dec. 2021Boca Raton, FloridaConsulted with senior leaders to create and execute learning solutions based on thorough analysis of learner and business needs; partnered with B2B (2019 - 2021) and retail (2016 - 2019) and led project management for both. ✅ Oversaw design of all change management and training initiatives to support new automated pricing system rollout for 600 B2B sales professionals; pivoted quickly from in-person classroom design to recommended virtual learning design receiving favorable survey evaluations. - Implemented post-training certification to ensure knowledge / skill transfer occurred (100% completion rate). ✅ Created new onboarding program for product and technology division and quickly delivered new processes and tools to support managers, peer connectors, and new associates; received favorable feedback from key stakeholders.
Inspire Brands (previously Dunkin' Brands)Lead Learning Design Manager, International
Jan. 2012 - Dec. 2015Greater Boston AreaLed learning design and development team of 2, responsible for programs to train new Dunkin’ and Baskin- Robbins international licensees and employees in addition to corporate, operations, and quality assurance employees. ✅ Consulted with senior leaders in operating systems, regional operations, and field learning to create learning strategies integral to expanding brand’s presence abroad. ✅ Managed all required translation of learning materials in 5 languages including participant / leader guides, e-learning storyboards, and other media to train new licensees and corporate employees. Previously, as Lead Learning Manager, oversaw relevance and effectiveness of all brands’ operations programs facilitated at 2 corporate training centers. Led 4 learning managers in Massachusetts and Florida; facilitated classes, monitored quality assurance and consistency, and managed $320k budget for both locations.
AkzoNobelGlobal Learning Consultant
Jan. 2011 - Dec. 2012Chicago, Illinois, United StatesProvided learning and development consultation to senior leaders of the global health, safety, environment (HSE) department. ✅ Led first-ever global rollout of leadership programs for HSE professionals and other managers with critical roles resulting in favorable survey evaluation responses from program participants.
Staples InternationalProject Manager
Jan. 2010 - Dec. 2010Amsterdam, North Holland, NetherlandsConsulted with senior human resources executives to develop 3-day learning and development conference for HR directors.
Manulife FinancialLearning and Development Consultant
Jan. 2007 - Dec. 2009Toronto, ON CanadaDesigned and developed curriculum for 2000 investment division managers and employees in North America, Asia, and Europe and coordinated all training logistics. ✅ Designed and facilitated leadership sessions including virtual team management, coaching, and delivering feedback. ✅ Led design and execution of offsite biannual international business conference for 250 AVPs within budget and on time.
Fifth Third Bank (previously First Charter Bank)Sales and Service Coaching Consultant
Jan. 2003 - Dec. 2006Charlotte, NC USA
Bank of America (previously Fleet Bank)Retail Banking Coach and Manager
Jan. 2001 - Dec. 2003Boston, MA USA
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