Skyriver ITManager - Projects Department
Mar. 2019 - Oct. 2019San Diego, California- Managed projects department including:
• Responsible for all program and portfolio management
• Specialized in infrastructure projects including but not limited to: laptop refreshes, server buildouts and migrations, switch configurations, Azure and AWS migrations, and new office buildouts
• Orchestrated all projects from initial sales demonstrations and SoWs to implementation and final billing
• Directed staffing changes, schedules, and task assignments of project team members
• Spearheaded all logistics and communications with employees, external clients, and vendors
• Presented department updates and process initiatives to CEO bi-monthly
- Redesigned the projects, billing, legal, and client services’ departments in their entirety
• Increased revenues by $10,000+/month by implementing auditing and accountability in client services
• Increased project revenues by ~$20,000/month by reconstructing processes, roles, and responsibilities
• Decreased clients’ costs by overseeing vendor contracts and increased company profitability by maximizing vendor partnerships
- Managed all compliance and cybersecurity fortification efforts while working with external security teams
- Focused on efficiency, streamlining historical processes, and founding new protocols where none existed