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Work Background
CognizantQuality Documentation Specialist
Aug. 2021RemoteContract acquired from Microsoft-Nuance as a Quality Documentation Specialist. Experienced Quality Documentation Specialist with a strong track record of delivering accurate, high-quality documentation across a range of specialties. Supported clinicians, managing patient visit summaries and data entry into EHR systems while adhering to strict clinic workflows. Demonstrated exceptional attention to detail with a 98% accuracy rate. Proven ability to collaborate with cross-functional teams to address feedback, resolve issues, and adapt in fast-paced environments. Passionate about maintaining high standards and ensuring efficient documentation processes.
Nuance CommunicationsQuality Documentation Specialist
Aug. 2021 - Jun. 2023Worked nearly in real-time with physicians and their care teams to complete documentation of clinic visits, utilizing new AI technologies to create summaries of patient encounters.
FreelanceSocial Media Manager
Nov. 2019
Lake Eye AssociatesCertified Ophthalmic Assistant
Dec. 2014 - Jul. 2021The Villages, Florida, United StatesOphthalmic Technician (COA) with hands-on experience in both patient care and clinical support. Started as an Ophthalmic Scribe, earning certification, and progressed to COA after additional training. Skilled in conducting eye exams, diagnostic testing, phone triage, patient workups, and EHR documentation. Provided exceptional support to a team of 8 clinicians while building strong patient relationships in a fast-paced ophthalmology practice. Committed to following policies, procedures, and delivering high-quality patient care.
USI Insurance ServicesTemporary Office Assistant
Nov. 2011 - Apr. 2013Ocala, Florida, United States
CVS PharmacySenior Certified Pharmacy Technician
Jan. 2000 - Jan. 2011Summerfield, Florida, United States
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