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Work Background
Senior Manager - CRM Practice
CapgeminiSenior Manager - CRM Practice
Apr. 2021Hong Kong SARSpearheaded a high-performance technical solution design team to deliver a high-level blueprint solution design and end-to-end prototypes for B/OSS based on the Vlocity/SFI stack for the B2C Mobile business for the largest telco service provider in Hong Kong.
Associate Director
Laputa Technologies LimitedAssociate Director
Apr. 2020 - Apr. 2021Advised the PMO Office on policy for project oversight best practices. Oversaw submission of RFPs, including approving technical designs, project plans, and cost estimations, mentoring the Salesforce.com-practice Professional Services team. Monitored development and delivery of project KPIs. Led regular 1-on-1s, knowledge-sharing sessions and certification training with team to enhance cohesiveness and productivity. Successfully designed and led a UNHCR Global Project Preparation Workshop for Donor Management Software, a 3-day training course outlining the fundamentals of IT project management, governance, and change management best practices and principles. The positive feedback resulted in repeat business with UNHCR for a much larger SEA project
Product Manager / Senior Project Manager
Laputa Technologies LimitedProduct Manager / Senior Project Manager
Sep. 2011 - Apr. 2020Hong Kong, S.A.R. ChinaDeveloped the strategy, value proposition, roadmap, feature definitions, design, and managed the development and release schedule of a retail execution/field sales software solution, comprising of a native Android and iOS mobile application, cloud-based CRM web application, and integration middleware to inventory and ERP backend systems. Communicated progress to all stakeholders, handled steering committee-level escalation issues, built and mentored a multi-disciplinary team of 15. Accelerated project and team efficiency through successful adoption of JIRA.
Project Manager / Senior Consultant
Laputa Technologies LimitedProject Manager / Senior Consultant
Jan. 2011 - Feb. 2017Drove successful launch of two key Asia markets of a highly specialized and customized SFDC CRM and iOS mobile app solution for a key MNC client in the FMCG industry; Asia solution won client’s Global IT Best-In-Class award for 2014 and enabled the company to win the contract for rolling-out the solution to the EMEA region. Oversaw the EMEA rollout of a CRM, Salesforce Automation, and Retail Execution solution to 22 countries – bringing in revenue close to 2M USD, and resulting in client’s project team winning Global IT Best-In-Class award for 2015.
UI / UX Consultant
ExtendMediaUI / UX Consultant
Feb. 2009 - Feb. 2010Toronto, Ontario, CanadaMet with executives and stakeholders to identify and define strategic goals for a digital media e-commerce solution for Paramount Pictures Corp., tailored the solution to improve customer user-experience, retention rates, and drive incremental product-related sales. Supported sales teams by developing strategic solution concepts and prototypes for prospective and repeat clients.
Senior UI Engineer
Carlson Marketing Group, I.T., Mobile & InteractiveSenior UI Engineer
Feb. 2008 - Dec. 2010Mississauga, Ontario, CanadaLiaised with U.S. counterparts and business-group executives to reveal gaps and identify the UI and front-end development effort for the successful migration of 20 loyalty rewards program websites to an upgraded .NET framework. Developed product and planning strategy for a next generation mobile web experience for loyalty rewards and travel booking programs. Created presentation mockups and demo prototypes for executive board.
Senior Flash Developer / Project Lead
BMO Learning InstituteSenior Flash Developer / Project Lead
Jan. 2004 - Jan. 2007Toronto, Ontario, CanadaManaged a cross-functional development team to build interactive eLearning modules for a high profile learning program within a very tight timeline. Produced application GUI design, user-interaction storyboards and mock-ups, animation sequences, and graphic asset production in Photoshop and Flash. Developed technical architecture and ActionScript code for shared asset libraries and external XML data source integration, website integration and deployment mechanisms.
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