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Work Background
BPI - ChicagoAdministrative Manager
Aug. 2022Chicago, Illinois, United States
Aramark Facility ServicesService Center Manager
Oct. 2017 - Oct. 2021Chicago• Oversaw a team of customer service representatives. • Collected and pulled data for daily and monthly call reports. • Analyzed metrics and presented data driven recommendations to senior management. • Assisted with the build of a new operating program by providing vital input and information to the IT and finance team. • Worked cooperatively with our client's payroll team to process payroll for approximately 1400 employees. Also worked alongside the finance team to streamline payroll processes. • Gave supplementary support to select operation managers on site monthly. • Handled department operations and worked closely with senior management to develop KPIs and monitor performance. • Conducted biweekly meetings with the department to discuss productivity, metrics, and to establish clear objectives to achieve targets/goals as well as results for reports; communicating policy updates, answered questions, and monitored compliance. • Supervised employee performance through coaching, counseling, and discipline. • Onboarded new customer service representatives as well as onboarding newly hired operations managers. • Operated a complete computerized database of all custodial schedule requirements through Kronos and Excel.
AJ's Trucking of IL Inc.Dispatcher
Oct. 2015 - Apr. 2017Blue Island, IL• Negotiated fees for delivery of products to a specific location, based on mileage and fuel costs
• Responsible for creating delivery routes for the upcoming week
• Responsible for keeping daily log reports of deliveries
• Managed invoices to accurately bill vendors
• Maintained a report for paid deliveries and driver compensation
Aramark Facility ServicesCustomer Service Representative Team Lead
Jun. 2015 - Oct. 2017Chicago, Illinois, United States• Performed customer service functions by answering employee requests and questions within a deadline driven environment. • Provided administrative support to custodial managers, operation managers, and human resources. • Resolved an average of 300 inquires in any given week and consistently met performance benchmarks in all areas (accuracy, speed, volume) • Produced daily and weekly call reports for management. • Provided accurate and appropriate information to answer questions, troubleshoot, and resolve complaints. • Scheduled and dispatched substitute custodial workers to handle service needs. • Assisted the procurement specialist with verifying accuracy of suppliers bills against original purchase orders to avoid billing errors.
Levy RestaurantsHostess
Jan. 2009 - Dec. 2012Greet customers by name
Ensure the customer has a pleasurable experience
Utilize interpersonal skills
Anticipate customer needs
Resolve problems as they arise
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