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Work Background
MSI Global Talent SolutionsVice President, PMO, Strategy & Design
Dec. 2014 - Feb. 2025United StatesLed enterprise-wide strategic architecture and transformation initiatives at MSI, a global human capital and transformation advisory firm serving multinational clients
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. Responsible for designing execution frameworks, governance models, and operating rhythms that drove operational efficiency, strategic alignment, and PMO delivery across client programs.
Key Responsibilities & Achievements:
Architected enterprise PMO models, implementing governance over concurrent strategic initiatives across Talent Management, Global Mobility, and HR Services engagements.
Designed and executed OKR/KPI systems that improved project delivery accuracy by 30% and increased transparency across mid-market and Fortune 500 clients.
Implemented change management, stakeholder engagement, and continuous improvement strategies aligned with Big 4 consulting discipline, yielding $2M+ cost savings in process optimization.
Coached executive clients on cross-unit integration and performance accountability, enabling seamless program delivery across remote and global functional teams.
Delivered strategy-to-execution roadmaps for long-term engagements spanning workforce planning, global expansion, and operating model redesign.
Core Focus Areas:
Enterprise PMO & Transformation Architecture
Governance & Operating Model Design
Execution Discipline / OKR Systems
Continuous Improvement Leadership
Strategic Advisory to C-Level Stakeholders
Change Enablement in Matrixed & Remote Environments
Why It Stands Out:
Demonstrated leadership in cross-functional governance and transformation execution with global business clients.
Delivered measurable results ($12M+ portfolios under management, on-time delivery improvements, scalable frameworks).
Solid experience consulting in human capital advisory space—skills directly transferable to roles focused on commercial operations, strategic execution, or enterprise PMO leadership.
Independent ConsultantStrategic Transformation Architect,
Aug. 2011 - Dec. 2014United StatesStrategic Transformation Architect
Independent Consultant – Richmond, VA
2012 – 2014
Led transformation initiatives for mid-market and Fortune 500 clients focused on improving operational efficiency, building execution governance, and aligning cross-functional strategies to business goals. Brought Big 4 consulting discipline to organizations lacking formal program infrastructure.
Key Achievements:
Designed and implemented a scalable execution framework that improved project delivery accuracy by 28% across three business units in a consumer services company.
Conducted strategic assessments for post-merger integration planning, identifying $1.2M in potential synergies through process standardization and role realignment.
Built first-gen PMO playbooks and reporting dashboards for two privately held firms, enabling executive visibility and accountability across 20+ active initiatives.
Advised CHRO and COO-level stakeholders on organizational readiness and change adoption plans tied to enterprise technology upgrades and shared service transitions.
Focus Areas:
Enterprise PMO Design | Operating Model Alignment | Execution Governance | Change Enablement | Strategic Planning | Mid-Market & Growth-Stage Clients
MercerPrincipal, North American Global Mobility Leader
Jan. 2007 - Mar. 2010United States, RichmondDirected strategic growth initiatives and operational excellence programs within Mercer’s global professional services environment. Partnered with senior leadership across geographic markets to translate growth strategy into execution plans, establish performance measurement systems, and unlock new revenue streams.
Key Achievements:
Managed C-suite relationships across international business units, aligning market priorities with global strategy.
Developed and implemented KPI frameworks to track performance and identify growth levers across multiple geographies.
Delivered $750K in new revenue and drove 13% YoY business unit growth through improved sales enablement, service delivery integration, and strategic initiative execution.
Led cross-functional initiatives to improve go-to-market execution, streamline operations, and scale client delivery capabilities.
Focus Areas:
Strategic Growth Execution | KPI & Performance Frameworks | Cross-Border Program Management | Revenue Enablement | Operational Excellence | Professional Services Strategy
Ernst & YoungGlobal Project Manager
Jan. 1998 - Dec. 2007United States, DallasManaged complex, multi-year global initiatives within EY’s People Advisory Services practice. Led cross-border programs focused on operational excellence, service delivery optimization, and international regulatory compliance across Fortune 500 clients. Developed scalable governance frameworks and aligned global teams across geographies and time zones.
International Program Leadership:
Directed multi-regional project teams across EMEA and the Americas, orchestrating execution across time zones and stakeholder layers.
Oversaw the transition of U.S.-based operations to India-based delivery centers, embedding governance systems, quality controls, and KPIs for service continuity.
Managed relationships with international tech vendors and implementation partners to ensure aligned delivery and operational integration.
Defined global delivery metrics and quality standards adopted across international client engagements.
Cross-Border Excellence:
Implemented governance frameworks for global compliance initiatives spanning labor regulations, expatriate management, and workforce transitions.
Served as the bridge between EY’s Dallas and London offices to coordinate strategy execution and reporting on cross-regional programs.
Maintained executive-level relationships with multinational clients, delivering complex transformation efforts tied to international regulations and business strategy.
Focus Areas:
Global Program Management | Governance & Operating Models | Regulatory Transformation | International Delivery Optimization | Stakeholder Management | Big 4 Consulting
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