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Work Background
EnertivClient Onboarding Manager
Mar. 2023New York, New York, United StatesI am responsible for the successful implementation of Enertiv products for our customers. I cultivate solid relationships with key internal stakeholders and am seen as a trusted partner for the successful managing, tracking, and communication of the progress of several concurrent client implementation projects.
EnertivSenior Analyst
May. 2021 - Mar. 2023New York, New York, United StatesOn a daily basis, I gather, interpret, and utilize my expertise in technology to identify insights and anomalies, improve processes and optimize recovery. One of my greatest achievements during my time here so far has been collaborating with our software team to automate our statistical billing quality checks which reduced our bill creation time from 9 days to 2 days.
Conservice The Utility Experts®Billing Team Lead
May. 2020 - Dec. 2021Logan, UtahIn this role, I led a team in the day-to-day management of over 1K properties, including performing system analysis, documentation, testing, implementation, and user support for platform transactions. One of my greatest achievements during my time here was growing the portfolio by over 300%, which was the largest portfolio in the company.
Conservice Billing Quality Control Analyst
Jan. 2017 - Dec. 2020Logan, Utah, United States
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