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Work Background
AmazonProgram Manager, On Road Staffing
Nov. 2023Sarasota, Florida, United States
AmazonSenior Customer Success Manager, Consumables
Oct. 2022 - Nov. 2023
Datavision, Inc.Business Development Manager
Nov. 2017 - Nov. 2023Tampa/St. Petersburg, Florida AreaFor more than 20 years, Datavision has specialized in key technology support services — design and planning, network integration and migration, operational support and network optimization. We create a full partnership with clients. Whether we’re guiding strategic decision-making or supplementing existing teams, our goal is to help reduce operational expenditures, make the most of valuable capital resources and let you focus on achieving your overall business objectives. Using our expertise in Software-Defined Networking (SDN), we help transform networks into scalable and agile resources designed to meet dynamic modern network and business demands while reducing your capital and operational expenses.
Zeno Office Solutions a Xerox CompanyBusiness Technology Consultant
Jun. 2017 - Nov. 2017Tampa/St. Petersburg, Florida AreaPerform 30- 50 cold calls per day to gain net new business and schedule quarterly business reviews with current customers
• Meet with potential clients to determine business needs and provide a recommendation for office technology, create a proposal provide demonstrations of equipment and close the sale.
• Responsible for processing all sales orders and necessary documents and reporting an accurate sales forecast to General Manager.
• Plan and facilitate all pre-implementation processes and provide training in the operation of Xerox technology for all staff at customer location.
• Build strong relationships with current customers to offer recommendations for office technology and equipment upgrades.
• Solve product problems for customers or direct them to the correct entities so that issues are resolved quickly.
Zeno Office Solutions a Xerox CompanyManaged Services
Jan. 2017 - Jun. 2017Tampa/St. Petersburg, Florida Area- Perform cold calls, quarterly business reviews and warm calls to create new business for managed print program.
- Partner with hardware sales reps and customers to perform total cost of ownership overviews and supply pricing for meetings.
- Ensured timely ordering and delivery to customers throughout the process and at all stages along the supply chain.
- Manage multiple projects at varying stages of the sales cycle from performing workflow and asset inventory assessments to proposing pricing and/or bids for contract.
The Walt Disney CompanyDisney College Program
Jan. 2016 - May. 2016Orlando, Florida Area• Interacted with thousands of guests while providing superior customer service, maintaining safety and remaining in character.
• Ensured Disney’s Four Keys were upheld in all decision-making and response to emergencies.
ADESAAccount Coordinator
Jan. 2014 - Mar. 2015Manville, New Jersey• Promoted three times within one year with company and crossed trained in six departments.
• Prepared titles, contracts, pre-sale and post-sale reports, bill of sale and posted charges incurred. Processed paperwork and checks following the sale and provided necessary paperwork to customers.
• Monitored and ensured compliance with customer, contractor and supplier agreements in conjunction with other departments.
• Scheduled sale for accounts after completion of necessary pre-sale reconditioning and required paperwork.
• Traveled to other auction locations to assist in sale day activities and consulted with various departments to improve processes.
Battleground KiaCustomer Relations Manager
Jan. 2013 - Dec. 2013Greensboro, NC• Maintained web presence and market penetration by ensuring accurate information and competitive pricing across all outlets including third party Inventory sites and Battlegroundkia.com
• Improved customer satisfaction index scores in both sales and service departments by 100 and 50 points, respectively and maintained scores well above district, regional and national averages.
• Planned, scheduled and facilitated all training and orientation for sales staff and maintain all continuing education requirements
• Provided orientation for all newly hired sales staff and created sales staff monthly work schedule.
• Acted as intermediary between management, dealership staff and external marketing company, IT firms and CRM tools.
• Prepared, coordinated and executed of all dealer sponsored events and acted as a representative at all functions.
Bob King Automotive GroupInternet Sales Associate
Oct. 2012 - Jan. 2013Winston-Salem, NC• Created a campaign in CRM tool to follow-up with cold prospects for 6 months after last contact
• Created a more efficient way to inform potential customers about services offered by Service and collision centers.
• Provided unmatched customer service to internet leads by answering all questions promptly and offering any information required while following up throughout the car buying process.
Legends HospitalityCatering Manager
Oct. 2011 - Oct. 2012• Managed, scheduled and disciplined a full serving staff of 40 servers and suite attendants during 40 game day events.
• Responsible for all aspects of hospitality events from preparing and maintaining proposals, inventory levels and labor costs to updating catering website to full oversight of scheduled events.
• Developed and sustained open communications with staff and clients to ensure a successful event. • Created revenue up to $20K per event by enticing new clients with detailed guided tours and consultations to potential clients.
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