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Work Background
Wells FargoLearning Implementation Specialist / Sr Operations Processor
Oct. 2015 - Oct. 2023California, United StatesOptimized HR processes by collaborating with cross-functional teams to align learner expectations and improve efficiency. Mitigated risk by ensuring all tasks delivered on time and in compliance with deadlines. Simplified communication of complex information to stakeholders while assuring meeting of confidentiality standards. Updated and maintained records efficiently by utilizing software applications to drive accuracy. Accelerated data processing by focusing on precision and accurate entry, cutting processing times. Prioritized tasks effectively, consistently meeting deadlines while managing competing responsibilities.
● Improved training tracker implementation for enabling identification of facilitator developmental gaps and upskilling needs across job families by managing a team of three in Power BI development.
● Increased customer satisfaction through consistent support for Regional Banking Learning and Development initiatives.
● Streamlined training schedules, coordinating Branch Banking training calendars and sessions for 75-100 facilitators by using Training Orchestra.
● Minimized organizational risk by adhering to company policies and regulations.
Wells FargoBusiness Training Consultant II / Learning and Development Facilitator
Sep. 2005 - Oct. 2016Inland EmpireBuilt strong rapport with diverse learner groups by demonstrating empathy, active listening, and cultural sensitivity during facilitated sessions. Created tailored training materials for improving participant comprehension and retention of key concepts. Encouraged personal growth by providing constructive feedback during debriefing sessions, fostering skill development.
● Reduced learning gaps by employing varied teaching materials and adult learning methods for new hire and leadership retail training. ● Cultivated inclusive learning atmosphere by adapting facilitation techniques to meet diverse needs of participants.
● Delivered effective training sessions, both in-person and virtual to enable thorough understanding of subject matter by participants.
● Enhanced team performance by facilitating training focused on customer experience, sales delivery, and problem-solving strategies.
Wells FargoBranch Manager
Feb. 1999 - Sep. 2005Inland Empire• Managed all staff conflicts, evaluations, hiring, and termination processes and coached employees on company protocol.
• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
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