Wells FargoBusiness Training Consultant II / Learning and Development Facilitator
Sep. 2005 - Oct. 2016Inland EmpireBuilt strong rapport with diverse learner groups by demonstrating empathy, active listening, and cultural sensitivity during facilitated sessions. Created tailored training materials for improving participant comprehension and retention of key concepts. Encouraged personal growth by providing constructive feedback during debriefing sessions, fostering skill development.
● Reduced learning gaps by employing varied teaching materials and adult learning methods for new hire and leadership retail training. ● Cultivated inclusive learning atmosphere by adapting facilitation techniques to meet diverse needs of participants.
● Delivered effective training sessions, both in-person and virtual to enable thorough understanding of subject matter by participants.
● Enhanced team performance by facilitating training focused on customer experience, sales delivery, and problem-solving strategies.