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Work Background
DIGITALLProject Management Team Lead
Nov. 2023Sofia, Sofia City, Bulgaria- Brings experts together
- Provides guidance to other personnel
- Provides direct leadership - Training of new team members
- Dealing with escalations from the team
- Lead or assist in strategic initiatives within the Operations team leading a multi-disciplinary team from various functional domains towards a common goal by working collaboratively with resources within and outside of Operations across multiple functional areas by managing scope, schedule, and resources
- Identifies opportunities and implement business process improvements within the organisation
- Provides the highest quality customer service to internal and external customers
- Understands business initiatives, longevity and benefits, technology needs and capabilities
OpenTextSenior Project Manager
Feb. 2023 - Jul. 2023Sofia, Bulgaria- Working with customers, partners, and colleagues in Micro Focus throughout the entire engagement lifecycle; supporting sales and presales in shaping delivery and drafting Statements of Work; managing project delivery itself; and contributing to wider project governance in support of colleagues and management.
- Managing a variety of engagements, a portfolio of smaller projects, a single larger and more complex project, or managing projects for a single large customer. As a service provider this includes managing project finances in support of P&L targets and project financial forecasting.
- Establishing, maintaining, and growing relationships with customers, partners and colleagues.
- Project governance and management including planning
- Managing project finances (costs, revenue, P&L, forecasts) to meet or exceed budgets / targets
- Commercial Management (working to contract (SOW))
- Team management
- Support sales and presales in identifying new opportunities within customers, assist in assessing and qualifying opportunities, assist in shaping proposals / SOWs and in managing these through approval / governance.
- Being an ambassador for Micro Focus, its products and its services.
Micro FocusSenior Project Manager
Nov. 2022 - Feb. 2023Sofia, Bulgaria- Working with customers, partners, and colleagues in Micro Focus throughout the entire engagement lifecycle; supporting sales and presales in shaping delivery and drafting Statements of Work; managing project delivery itself; and contributing to wider project governance in support of colleagues and management.
- Managing a variety of engagements, a portfolio of smaller projects, a single larger and more complex project, or managing projects for a single large customer. As a service provider this includes managing project finances in support of P&L targets and project financial forecasting.
- Establishing, maintaining, and growing relationships with customers, partners and colleagues.
- Project governance and management including planning
- Managing project finances (costs, revenue, P&L, forecasts) to meet or exceed budgets / targets
- Commercial Management (working to contract (SOW))
- Team management
- Support sales and presales in identifying new opportunities within customers, assist in assessing and qualifying opportunities, assist in shaping proposals / SOWs and in managing these through approval / governance.
- Being an ambassador for Micro Focus, its products and its services.
DIGITALLSenior Project Manager
Jul. 2021 - Nov. 2023Sofia, Sofia City, Bulgaria- Lead the planning and implementation of project
- Facilitate the definition of project scope, goals and deliverables
- Define project tasks and resource requirements
- Develop full scale project plans
- Assemble and coordinate project staff
- Manage project budget
- Manage project resource allocation
- Plan and schedule project timelines
- Track project deliverables using appropriate tools
- Present reports defining project progress, problems and solutions
- Implement and manage project changes and interventions to achieve project outputs
- Project evaluations and assessment of results
- Responsible for planning, execution and overall delivery of one or more projects.
- Manages and provides directions and support to the project team and ensures successful development and enhancement of products.
- Communicates with all related parties and coordinates smooth development process to maintain the planned roll-out schedule and quality.
ExperianSenior Project Manager
Mar. 2020 - Oct. 2022Sofia, Bulgaria- Plan projects in agreement with clients and all internal and external parties ensuring achievable timescales and dependencies
- Lead implementation projects from kick-off through implementation until formal closure
- Acquire and manage resources needed to enable successful project delivery, including people, software, processing time etc.
- Control project implementation to achieve agreed milestones
- Assess, communicate and manage potential risks with client/stakeholders, Regular update of the mitigation plans
- Monitor and control budget & schedule of assigned projects
- Regular project reporting to senior management
- Drive high standards of customer service and proactive communication throughout the project team
- Manage and motivate project team to maximize performance
- Improvements identification and roll out
- Organize and lead the team throughout the team rituals in an agile manner
DIGITALLProject Manager
Sep. 2019 - Jul. 2021Sofia, Bulgaria– Routinely performs as project manager for strategic clients on large complex projects & multi solution projects exceeding 12 months in duration or having significant budget impact for the business unit P&L.
– Provide task assignments, work direction and guidance to the project team to achieve quality results.
– Develop lists of activities and tasks, define their interdependencies, manage resource demands, engage and assign resources to tasks.
– Consolidate all project deliverables including business, technical & infrastructure deliverables, the validation process for the review and approval of deliverable and quality criteria for deliverables assessment.
– Define project scope subject to management approval, establish the process for altering the scope and respond to requests for changes to the scope.
– Consolidate time estimates, develop project schedule, track task progress to completion and address scheduling problems as they arise. Develop, maintain, publish and distribute comprehensive project schedule plans.
– Estimate project costs, prepare budget recommendations and monitor and report project performance to budget constraints.
– Identify, mitigate and recommend alternatives on handling risks and issues that threaten the successful completion of the project within deadline
– Manage internal and external stakeholders throughout the execution of the project.
– Monitor and report project progress to objectives in timeframes, scope, quality, costs, risks and customer relationship/ receive information on project tasks execution progress status, changes and issues. Identify potential sources for solutions and contact appropriate parties to initiate corrective actions or follow-up plans.
– Participates in estimation process.
– Specify, obtain through resource demand management and allocate resources to meet project requirements. Participates to the coordination of procurement planning, source selection, contract administration and contract closeout.
Stanga1Project Manager
Oct. 2018 - Sep. 2019Sofia- Manage ongoing software projects of the company
- Plan and supervise all aspects of a project – overall and on a daily basis: planning, tasks completion, progress monitoring and budget
- Maintain close communication with clients on progress of projects
- Articulate and negotiate consensus on a final vision of the product and/or the core project goals by scoping the requirements of all stakeholders
- Take responsibility for the project’s commitment to quality
- Report back to the senior management, the client, or the funding organization via weekly or other progress reporting and by organizing and managing status meetings
- Prepare documents related to the projects: proposals, requirements specifications, project plans, meeting agendas, daily/weekly reports
MediaBASKET LtdIT Project Manager
Mar. 2018 - Sep. 2018Sofia- Analyze and define project scope based on client’s requirements
- Manage web projects from initial brief to closure and ensure the timely and successful delivery of the project - Create IT requirement specifications for projects
- Daily communication with team members about the work and projects status
- Active communication and meetings with clients during all project stages
- Support Sales and Client service team as IT specialist
- Track and report on the project’s progress, profitability and quality to the management
- Ensure project managers are informed of the required resource needs for successful project delivery
- Promote the motivation and commitment of your projects teams
- Follow up the development team progress on a daily basis
- Prepare billing operations of your projects and communicate with Accounting Department when it is necessary - Follow-up projects’ progress, assign features/stories/tasks/bugs to the team and test each delivery
MediaBASKET LtdTeam Manager
Mar. 2018 - Sep. 2018Sofia- Implement team goals or objectives - Supervise, train or guide team members - Mediate any interpersonal issues - Inspire and motivate team members - Provide effective feedback - Manage remote teams
DXC TechnologyHigh Priority Incident Manager
Apr. 2017 - Mar. 2018SofiaManaging customer critical outages. Collecting the needed information from the customer and getting the needed resources to start troubleshooting. Leading the group working on the issue and giving directions of the workflow. Escalating if needed. Taking responsibility and providing proper information to the customer in a timely manner. Challenging the support groups. Working in high-stress and keep the control of the situations.
Hewlett Packard EnterpriseCritical Incident Manager
May. 2016 - Apr. 2017HPE Global Delivery Center Bulgaria, SofiaManaging customer critical outages. Collecting the needed information from the customer and getting the needed resources to start troubleshooting. Leading the group working on the issue and giving directions of the workflow. Escalating if needed. Taking responsibility and providing proper information to the customer in a timely manner. Challenging the support groups. Working in high-stress and keep the control of the situations.
HPIncident lifecycle coordinator
May. 2014 - May. 2016Sofia, BulgariaCoordinating the lifecycle of an incident from the beginning to end. Managing the support groups, SLA and deadlines.
Ardes.bgData entry
Feb. 2012 - Jun. 2012Data entry in the website
411 Marketing SolutionsWeb Developer
Jan. 2012 - Dec. 2013Wordpress
Joomla
HTML
CSS
411 ProsCustomer Communication Agent
Jan. 2012 - Dec. 2013
411 LocalsWeb Developer
Jan. 2012 - Dec. 2013
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